Customer Support Business Specialist

4 months ago

Nashville, United States Dyno Nobel Full time

**Customer Support Business Specialist** Location **US - TN - Nashville** Job Code **30005039** # of Openings **1** **Job Brief**

The Customer Support Business Specialist will provide the highest levels of internal and external customer support. This encompasses accurate order taking, invoicing, inventory movements / counts and processing purchase order requisitions.

**Who We Are**

Dyno Nobel is a global leader in the commercial explosives industry. We provide innovative blasting solutions and quality explosives products throughout North America, Australia and selected customers in the Asia Pacific.

Join us in everything thats great about Dyno Nobel: OUR culture, OUR values, OUR commitment to safety and most importantly our PEOPLE. This combination makes Dyno Nobel a terrific place to work.

Dyno Nobel is a subsidiary of Australian based Incitec Pivot Limited. IPL's 4500 employees also manufacture and market industrial chemicals and fertilizer products & services to customers around the world.

**What Youll Do**

As the Customer Support Business Specialist, you will provide the highest levels of internal and external customer support. This encompasses accurate order taking, invoicing, inventory movements / counts and processing purchase order requisitions and other related tasks. You will professionally analyze and answer internal and external customer inquiries, and assist in extracting related reports. This position will require understanding of the businesses hierarchy and workflow. Other duties will include:

* Professionally assist customers with their order requirements.

* Communicate with operational sites to co-ordinate deliveries.

* Ensure customer deliveries include all contractual changes and are invoiced in a timely manner, in order to maximize cash flow and relieve inventory in SAP.

* Professionally analyze and answer customer inquiries and to provide assistance extracting related reports where required.

* Have a basic understanding of other areas of the business and the impact each area has on one another.

* Understand and maintain customer profiles to reflect customer(s) contract.

* Product Knowledge directly related to customer needs.

* Maximize cash flow through timely billing of accounts receivable.

* Resolve internal and external customer inquiries.

* Assist operations in managing orders to ensure target days to invoice is reached

* Weekly reporting of open orders; working with internal customers for punctual billing. (Credit, Pricing Administrator, Sales, Customer Master Data

* Ensuring customer profile binders are maintained with current quotes, POs, Accounts, Sales Orgs and procedures

* Be knowledgeable of customer quotes and contracts; ensuring accurate billing.

* Document details of corrections and additional charges to simplify AR responsibilities.

* Responsible for monthly site inventories and assist with controlling SLOB for target inventory turns.

* Assist sites with goods receipts and issues, open POs and transfers for accurate SAP data.

**What Were Looking For:**

* High school diploma or equivalency preferred.

* A combination of education and/or two years of related work experience in a mid to large sized organization.

* Previous customer service experience with the ability to develop strong customer relationships.

* Eager to learn and grow on a team that values feedback and continuous learning

* Experience using ERP (Enterprise Resource Planning) business systems, SAP preferred.

* Computer literacy in Microsoft products such as; Microsoft 365, Teams, Word, Excel, etc.

* Professional verbal and written communication skills.

* Ability to multitask, and have strong organization skills

* Positive attitude, friendly demeanor, and a team player

**What We Offer:**

* 3 weeks paid vacation + 11 paid holidays + PTO days

* Full health benefits including employer HSA contributions + dental plan with an orthodontic option, wellness coaching available

* Up to a 4% 401k match PLUS additional company contribution from 1% to 5% based on years of service

* Generous tuition reimbursement program

* Generous paid parental leave

* Friendly and supportive coworkers

Zero Harm for Everyone Everywhere

Value People Respect, Recognize & Reward

Think Customer. Everyone. Every day

Treat the Business as our Own

Care for the Community & our Environment

Challenge & Improve the Status Quo

Deliver on our Promises

Women and veterans are strongly encouraged to apply. Dyno Nobel is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability status, protected veteran status, genetic information or any other characteristic protected by law.

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