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Client Tech Support Engineer
2 months ago
This job is with Fiserv, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Tech Support Engineer - Sr Professional What does a successful Client Tech Support Engineer - Sr Professional do? Fiserv's top-ranked Fraud & Compliance Management solutions deliver exactly what today's modern fraud investigators recommend: risk protection across disparate fraud types and anti-money laundering silos. The FCRM products provide a comprehensive anti-money laundering software solution that includes transaction monitoring, intelligent detection tools, watch list filtering, alert investigation, case management, workflow, regulatory reporting (CTR, SAR) and management reporting. As a successful Client Tech Support Engineer - Sr Professional, you will be highly motivated with strong analytical and technical skills to solve complex client application and configuration issues. You will be responsible for addressing support inquiries on a problem-to-solution level through troubleshooting, collaborating with different teams, managing client expectations, and accurately documenting root cause analysis. What you will do: Respond, investigate, and resolve production application system issues following documented procedures and solutions Analyze custom product configurations and settings to enhance product performance or functionality Escalate and engage other support groups when necessary to meet service targets for resolution quality and timeliness Accurately and concisely document production support issues for root cause analysis and operational/management reporting Prioritize case load based upon client urgency and impact while maintaining client expectations, ensuring a superior client experience What you will need to have: Bachelor's degree or technical equivalent, with relevant experience Technical application support or technical implementation experience SQL Server experience (analysis, queries, infrastructure) Windows Server administration and applications Flexibility in work hours, including an on-call rotation What would be great to have: Utilizing scripts (BAT, Visual Basic .NET, PowerShell) Understanding LAN/WAN network protocols IIS administration Splunk and/or application monitoring tools This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). What you should know about us: Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence. Our commitment to Diversity and Inclusion: Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center. #LI-DNI
