Client Support Specialist

2 weeks ago


Lincoln, Illinois, United States searlarch Full time
Position Summary

Searlarch is seeking a dedicated and proficient Customer Service Representative to join our dynamic call center team. In this role, you will be responsible for delivering exceptional support to our clients, serving as the vital link between our organization and its customers.

Key Responsibilities
  • Maintain and update customer records in our database efficiently.
  • Provide comprehensive information to customers as needed.
  • Monitor customer accounts by documenting account details and reported issues.
  • Actively address customer complaints and ensure timely resolutions.
  • Process customer orders and accurately calculate charges.
  • Resolve customer issues promptly while upholding service quality.
  • Communicate changes in company policies to customers effectively.
  • Generate potential sales leads for our clientele.
  • Keep detailed records of all tasks performed and report to management.
Qualifications
  • Familiarity with social media platforms is a plus.
  • Ability to deliver results in high-pressure situations.
  • Outstanding communication and interpersonal abilities.
  • Strong problem-solving capabilities.

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