Guest Care Specialist

1 week ago

Frederick, United States Monro, Inc. Full time
Company Description

Mr Tire is a leader in the automotive maintenance and repair services industry. We are the country's top company-owned automotive repair chain, and our success is driven by employing great people who commit every day to putting our guests first--selling them only what they need and making sure the work performed on their cars is done right the first time, every time.

Founded in 1957 in Rochester, New York, we now have over 1,300 company-owned locations servicing over four million cars each year in the US in 28 eastern and mid-western states. Mr Tire offers our guests a wide range of tire choices and repair services, such as exhaust, brake, suspension, alignment, ride control, tire, battery, electrical, air conditioning, and scheduled maintenance services under several leading brands. We are a publicly traded company and a top performer on the NASDAQ both in our results and our return to our investors.

Job Description

The Guest Care Specialist role is full time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. Guest Care Specialists must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.

Responsibilities:
  • Successfully complete Mr. Tire's training program to enable Guest Care Specialist to execute the Mr. Tire selling process.
  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Mr. Tire selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
  • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Mr. Tire offers to customers.
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat customer waiting area.
  • Other duties as assigned.
Qualifications

Qualifications:
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)
  • One (1) year of sales experience needed.
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
  • Strong problem-solving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays
Profile Summary:
  • Possess a strong focus on providing excellent customer service.
  • Must be able to communicate clearly and professionally, both verbally and in writing.
  • Must be able to develop a good understanding of the products or services being offered to guests.
  • Possess basic sales skills.
  • Must be able to think critically and find effective solutions to address customer concerns or resolve issues.
  • Able to effectively manage time and can handle multiple priorities or various tasks at one time.
  • Able to collaborate with others, work well with teammates, provide support when needed.
Work Environment & Physical Requirements:

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:
  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enter and locate information on computer.
  • Safely operates a motor vehicle.
Additional Information

Benefits:
  • Paid vacation and holidays for Full Time teammates
  • 401k
  • Healthcare, Vision, and Dental for Full time teammates
  • Career Advancement Opportunities


This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon the Company's needs.

Your next Destination

Growth Opportunity:

At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Guest Care Specialist

    3 months ago

    Frederick, United States Monro Inc. Full time

    Job DescriptionJob DescriptionCompany DescriptionMr Tire is a leader in the automotive maintenance and repair services industry.  We are the country’s top company-owned automotive repair chain, and our success is driven by employing great people who commit every day to putting our guests first--selling them only what they need and making sure the work...

  • Animal Care Specialist

    3 days ago

    Frederick, Maryland, United States Pet and Home Care LLC Full time

    Job SummaryWe are seeking a dedicated and compassionate Animal Care Specialist to join our team at Pet and Home Care LLC. As a key member of our Doggy Daycare and Resort team, you will be responsible for creating a safe, clean, and comfortable environment for our furry guests.Key ResponsibilitiesProvide Exceptional Care: Ensure the physical and emotional...

  • Guest Relations Specialist

    2 weeks ago

    Frederick, Maryland, United States Sandpiper Property Management Full time

    Position Overview:The Customer Service Representative plays a crucial role in managing and coordinating overnight call activities from various properties within the Sandpiper Property Management portfolio. This position ensures that guest inquiries are addressed promptly and accurately during the hours when front desk services are unavailable. The...

  • Canine Care Specialist

    4 weeks ago

    Frederick, United States Pet and Home Care LLC Full time $15 - $17

    Job DescriptionJob DescriptionLocation: Clarksburg, MD, USAbout Us:Pet and Home Care, one of Maryland's most esteemed pet care providers, welcomes passionate dog enthusiasts to be a part of our Doggy Daycare and Resort team! If you have an unconditional love for dogs, exhibit professionalism, reliability, and have a keen eye for details, this could be an...

  • Canine Care Specialist

    3 months ago

    Frederick, United States Pet and Home Care LLC Full time

    Job DescriptionJob DescriptionLocation: Clarksburg, MD, USAbout Us:Pet and Home Care, one of Maryland's most esteemed pet care providers, welcomes passionate dog enthusiasts to be a part of our Doggy Daycare and Resort team! If you have an unconditional love for dogs, exhibit professionalism, reliability, and have a keen eye for details, this could be an...

  • Nail Care Education Specialist

    2 weeks ago

    Frederick, Maryland, United States Paul Mitchell Schools Full time

    Position OverviewPaul Mitchell Schools is on the lookout for enthusiastic leaders who are dedicated to the beauty sector to join our team as Nail Care Education Specialists. Our inclusive and supportive culture fosters a distinctive educational atmosphere that stands apart from conventional workplaces.Availability is required for evening sessions from Monday...

  • Veterinary Cardiologist

    2 days ago

    Frederick, Maryland, United States CARE Veterinary Center Full time

    About CARE Veterinary CenterCARE Veterinary Center is a leading provider of specialty and emergency care for pets, with a strong reputation for excellence in the region.We are seeking a highly skilled Veterinary Cardiologist to join our team, bringing expertise in cardiovascular medicine to our patients and their families.Key HighlightsWe are a 24/7,...

  • Cocktail Specialist

    2 weeks ago

    Frederick, Maryland, United States Visitation Hotel Frederick, a Tribute Portfolio Hotel Full time

    Position Overview:Role: Cocktail SpecialistThe Cocktail Specialist is responsible for crafting a diverse range of beverages, showcasing a deep passion for mixology by innovating unique cocktails and curating memorable experiences for patrons. This role demands exceptional customer service abilities and a knack for engaging with guests. A thorough...

  • Geriatric Care Specialist

    7 days ago

    Frederick, Maryland, United States Autumn Lake Healthcare at Braddock Heights Full time

    About Autumn Lake Healthcare at Braddock HeightsWe are a team-oriented company that provides exceptional care to our residents. We are seeking a skilled Geriatric Care Specialist to join our team.Responsibilities:Provide high-quality care to our residents, including assistance with daily living activitiesDevelop and implement individualized care plans to...

  • Mixology Specialist

    2 days ago

    Frederick, Maryland, United States Visitation Hotel Frederick, a Tribute Portfolio Hotel Full time

    About the RoleWe are seeking a skilled Mixology Specialist to join our team at Visitation Hotel Frederick, a Tribute Portfolio Hotel. As a Mixology Specialist, you will be responsible for creating a variety of drinks and demonstrating a passion for mixology by creating unique cocktails or new recipes for our guests.Key ResponsibilitiesTrain and mentor other...

  • Cocktail Specialist

    2 weeks ago

    Frederick, Maryland, United States Visitation Hotel Frederick, a Tribute Portfolio Hotel Full time

    Position Overview:Role: Cocktail SpecialistThe Cocktail Specialist is responsible for crafting a diverse range of beverages, showcasing a deep passion for mixology by innovating unique cocktails and curating memorable experiences for our patrons. This role demands exceptional customer service abilities and a knack for engaging with guests in a friendly...

  • Cocktail Specialist

    2 weeks ago

    Frederick, Maryland, United States Hersha Hospitality Management Full time

    Position Overview:The Cocktail Specialist is responsible for crafting an array of beverages, showcasing a deep enthusiasm for mixology by developing innovative cocktails and unique drink recipes that enhance the guest experience.Key Responsibilities:1. Create and serve a diverse selection of cocktails and beverages.2. Demonstrate exceptional customer service...

  • Cocktail Specialist

    7 days ago

    Frederick, Maryland, United States Visitation Hotel Frederick, a Tribute Portfolio Hotel Full time

    Position Overview:Role: Cocktail SpecialistThe Cocktail Specialist is responsible for crafting a diverse range of beverages, showcasing a deep enthusiasm for mixology by developing innovative cocktails and unique drink recipes for our patrons. This role demands exceptional customer service abilities and the skill to engage with guests in a welcoming manner....

  • Cocktail Specialist

    2 weeks ago

    Frederick, Maryland, United States Hersha Hospitality Management Full time

    Position Overview:The Cocktail Specialist is responsible for crafting an extensive range of beverages, showcasing a deep enthusiasm for mixology by inventing distinctive cocktails and developing innovative recipes that enhance guest experiences.Key Responsibilities:1. Create and serve a diverse selection of cocktails and beverages.2. Demonstrate expertise in...

  • Orthopedic Care Specialist

    2 weeks ago

    Frederick, Maryland, United States Quadrant, Inc. Full time

    Orthopedic Care Specialist - FrederickLocation: Frederick, MDREQUIREMENTS:1+ years of experience in orthopedic patient managementProficient in casting techniquesExperienced in splint applicationFamiliarity with electronic medical records (EMR)Comfortable preparing patients for radiographic imagingRESPONSIBILITIES:The Orthopedic Care Specialist will:- Manage...

  • Critical Care Clinical Nurse Specialist

    2 weeks ago

    Frederick, Maryland, United States Frederick Health Full time

    Position Overview:This role is designed to oversee critical care units, including the Intensive Care Unit, Progressive Care Unit, Telemetry Unit, and Advanced Cardiac Care Unit. The Clinical Nurse Specialist (CNS) will collaborate with Nursing, Acute Care Hospitalists, and various other medical disciplines to ensure optimal patient outcomes. The role...

  • Critical Care Clinical Nurse Specialist

    2 weeks ago

    Frederick, Maryland, United States Frederick Health Full time

    Position Overview:This role is designed to oversee critical care units, including the Intensive Care Unit, Progressive Care Unit, Telemetry Unit, and Advanced Cardiac Care Unit. The Clinical Nurse Specialist (CNS) will collaborate with nursing staff, hospitalists, and various medical disciplines to ensure optimal patient outcomes. Utilizing evidence-based...

  • Nurse Care Specialist

    5 days ago

    Frederick, Maryland, United States IntelyCare Full time

    Job SummaryWe are seeking a skilled Registered Nurse (RN) to join our team at IntelyCare. As a Nurse Care Specialist, you will provide high-quality care to patients in post-acute care facilities, collaborating with medical staff and residents to create personalized care plans.Key ResponsibilitiesDeliver exceptional patient care, administering medications and...

  • Clinical Nurse Specialist/Clinical Specialist Critical Care/Tele

    4 weeks ago

    Frederick, United States Frederick Health Full time

    This position will provide oversight for the following units: Intensive Care Unit, Progressive Care Unit, Telemetry Unit, and Advanced Cardiac Care Unit. The CNS on the unit will partner with Nursing, Acute Care Hospitalists, Cardiac, Surgical and Anesthesia Services, and other disciplines to guarantee the highest quality patient outcomes. They will apply...

  • Bar Service Specialist

    2 weeks ago

    Frederick, Maryland, United States TGI Friday's Full time

    Join our vibrant team at TGI Fridays, where we are dedicated to delivering an exceptional bar experience for our patrons. As a Bar Service Specialist, you will be instrumental in crafting and serving beverages while ensuring that guests feel appreciated and welcomed. Be part of a lively environment where every gathering is celebrated.Key...