HCV Support Coordinator

3 days ago

Sarasota, Florida, United States SARASOTA HOUSING AUTHORITY Full time
Job Title: HCV Support Coordinator

At Sarasota Housing Authority, we are seeking a dedicated HCV Support Coordinator to provide exceptional customer service and support to clients participating in the Housing Choice Voucher (HCV) program.

The ideal candidate will possess a strong commitment to providing exemplary customer service and support to clients, exceptional interpersonal and communication skills, and a proven track record of facilitating access to necessary social services.

The HCV Support Coordinator will play a pivotal role in maintaining client satisfaction, helping clients navigate the program's requirements, resolving issues promptly, and contributing to housing assistance operations' overall efficiency and effectiveness.

Key Responsibilities:

  • Provide exceptional customer service and support to clients participating in the HCV program.
  • Assist voucher holders and participating families in securing suitable housing, ensuring compliance with program guidelines.
  • Facilitate access to necessary social services, resolve client issues promptly, and maintain high levels of client satisfaction.
  • Work collaboratively with colleagues, supervisors, housing providers, and community stakeholders to achieve program goals and enhance client outcomes.

Requirements:

  • Understanding of Housing Choice Voucher (HCV) program regulations, policies, and procedures.
  • Ability to provide exceptional customer service, respond promptly to inquiries and concerns, and maintain professional communication with clients and stakeholders.
  • Proficiency in researching, analyzing information, and providing effective solutions to client issues and program-related challenges.
  • Experience in maintaining accurate and organized documentation, including client records, digital files, and program reports.
  • Familiarity with social services resources and agencies, ability to provide referrals and connect clients with necessary services.
  • Excellent verbal and written communication skills to explain procedures, policies, and regulations.
  • Strong organizational skills to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment.
  • Proficiency in using computer software such as Microsoft Office Suite (Word, Excel, Outlook) and database systems for data entry, management, and reporting.
  • Adherence to ethical standards, confidentiality requirements, and compliance with program regulations and organizational policies.
  • Ability to work collaboratively with colleagues, supervisors, housing providers, and community stakeholders to achieve program goals and enhance client outcomes.
  • Sensitivity and respect for diverse cultures, backgrounds, and perspectives, and ability to work effectively with individuals from diverse socioeconomic and ethnic backgrounds.
  • Flexibility and willingness to adapt to changing priorities, new initiatives, and evolving program requirements in housing assistance.

What We Offer:

  • A four-day (40-hour) condensed work week, Monday-Thursday schedule.
  • Generous paid time off program.
  • Thirteen paid holidays annually.
  • 100% Company paid medical, dental, and vision for employee only, starting on day one.
  • Employer Match Deferred Compensation Plan of 100% of deferrals up to 5.4% of pay; if deferrals are 5.5% of pay or more, the match will be 7.5% of pay.
  • A commitment to team member professional development, training, or continuing education subject to CEO approval.

How to Apply:

If you are interested in joining the Sarasota Housing Authority team and contributing to our continued efforts to provide quality affordable housing to enhance the lives of our residents and promote their independence, please submit your application.

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