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Service Department Receptionist
4 weeks ago
**Job Title:** Service Department Receptionist
**Location:** International Kia
**Employment Type:** Full-Time
**Benefits:** Medical, Dental, 401k, Paid Vacation
**Job Overview:**
As a Service Department Receptionist at International Kia, you will be the first point of contact for our service customers, providing a warm and professional welcome. You will play a vital role in ensuring the smooth and efficient operation of the service department, handling customer inquiries, scheduling appointments, and supporting the service team in delivering an exceptional customer experience.
**Key Responsibilities:**
- **Customer Service:** Greet and assist customers in a friendly and courteous manner, ensuring they feel valued and informed throughout their service experience.
- **Appointment Scheduling:** Manage the scheduling of service appointments, coordinating with service advisors and technicians to ensure efficient workflow.
- **Communication:** Answer incoming calls, respond to emails, and address customer inquiries promptly and professionally. Redirect calls to appropriate personnel as needed.
- **Administrative Support:** Maintain accurate records, process service orders, and handle other administrative tasks such as filing, data entry, and preparing documents.
- **Customer Relations:** Provide updates to customers regarding their vehicle's status, any necessary repairs, and estimated completion times.
- **Payment Processing:** Handle payment transactions, ensuring accuracy and adherence to company policies.
- **Facility Management:** Ensure the service department waiting area is clean, organized, and stocked with refreshments and reading materials.
- **Coordination:** Collaborate with service advisors, technicians, and management to ensure seamless communication and customer satisfaction.
**Qualifications:**
- **Experience:** Previous experience in a receptionist or customer service role, preferably in an automotive or service environment.
- **Skills:** Strong communication skills, both verbal and written; excellent organizational skills with the ability to multitask and prioritize; proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- **Attributes:** Positive attitude, professional demeanor, and a customer-focused approach; ability to work independently and as part of a team.
- **Education:** High school diploma or equivalent.
**Benefits:**
- **Medical, Dental, and Vision Insurance:** Comprehensive health benefits for you and your family.
- **401k Plan:** Employer-matching retirement savings plan to help secure your financial future.
- **Paid Vacation:** Generous paid time off to relax, recharge, and spend time with family and friends.
**Working Hours:**
- Full-time, with standard working hours from [insert hours], including occasional Saturdays as needed.
**How to Apply:**
Interested candidates should submit their resume and cover letter to [insert application email/website]. Join our team at International Kia and be a part of a company that values excellence, teamwork, and customer satisfaction.
