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Receptionist

2 months ago

Ridgefield Park, United States Coda Search│Staffing Full time

JOB SUMMARY:

The receptionist/Inbound call handling position will be the third of the reception team answer and direct a high volume of inbound calls and answering-service messages to the appropriate departments, teams, or individuals; as well as greet, assist, and provide direction and information to clients, visitors, and other guests of the organization.


Duties / Responsibilities

  • Answers a high volume of calls, screens, and directs phone calls to appropriate staff; deliver messages and insures they are delivered promptly and accurately
  • Greets clients, visitors, and guests; determines the purpose of each person’s visit, directs or escorts him or her to the appropriate location and notifies personnel of visitor’s arrival.
  • Receives some mail, documents, packages, and courier deliveries and delivers or distributes items. (We also have a facilities and mailroom team that handles the bulk).
  • Performs some administrative and clerical support tasks for the reception area & conference rooms


Requirements:

The ideal candidate must possess the following attributes:

  • Previous receptionist, call center, or some type of heavy phone experience
  • Customer/Client service experience
  • Professional telephone etiquette
  • Active listening, verbal, and communication skills
  • Ability to obtain information with a high level of accuracy
  • Organizational, time-management skills and the ability to multitask & prioritize tasks
  • Computer proficiency (Microsoft Office 365 suite)
  • Ability to work within a team while handling individual responsibilities
  • Adaptability, flexibility, and ability to perform in a dynamic working environment


The following attributes are highly desirable but not required:

  • Proficient using various software platforms such as CRM, VoIP (Ring Central, Zoom)
  • Salesforce experience (Litify or another legal CRM is a plus)
  • Legal experience working in personal injury, products liability, class action/mass torts
  • Two or four-year college degree
  • Bilingual (Spanish)