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Lead Hospitality Associate $25

1 month ago

Chicago, United States Forrest Solutions Full time

Are you passionate about creating exceptional experiences and leading a team in a dynamic office environment? Forrest Solutions is seeking a Lead Hospitality Associate who will be the welcoming face of our clients offices, ensuring every guest feels valued and every space is immaculate. If you have a background in hospitality and a knack for delivering high-touch customer service, this is the perfect opportunity for you

Job Title: Lead Hospitality Associate

Pay Rate: $25 per hour

Schedule: Monday - Friday

Key Responsibilities:

  • Account Management (10%)
  • Run daily setup worksheet reports, create weekly event sheets, and compile rooms usage reports.
  • Capture and manage information related to IT, Facilities, Meeting Support, and Catering for events.
  • Workplace Experience (WPX) - Day to Day (25%)
  • Conduct continuous floor tours to ensure the space is in optimal appearance and condition.
  • Address complaints, questions, concerns, and suggestions promptly, ensuring quality assurance follow-up.
  • Greet all guests with utmost courtesy, moving out from behind the front desk to open doors.
  • Support guests and visitors in securing workspaces, verifying room occupancy, and reclaiming unused meeting space.
  • Collaborate with the facility maintenance team to address any issues such as furniture stains, damaged carpet, or lighting problems.
  • Workplace Experience (WPX) - Value Add (10%)
  • Deliver a memorable customer experience with the highest level of responsiveness.
  • Arrange for, suggest, recommend, book, and confirm services such as purchasing gifts, premium tickets, dry cleaning, and other errands.
  • Serve as a brand advocate and ambassador in every interaction with clients and guests.
  • Meeting Support (10%)
  • Check with clients daily before their meetings to ensure all requirements are met.
  • Provide real-time support for meetings, including verifying room requirements and coordinating with meeting organizers.
  • Monitor meeting rooms for participant arrivals, ensuring rooms are prepared and utilized efficiently.
  • Coordinate catering and meeting requirements with Executive Assistants and the Centralized Space Management Team.
  • Reception Support (15%)
  • Answer inquiries from visitors or employees and enter visitor lists into the building visitor system.
  • Coordinate with the lobby desk for smooth visitor entry to the building.
  • Answer and direct phone calls, assist with urgent requests, and log guests, issuing identification badges to maintain security.
  • Communication (5%)
  • Serve as an information liaison to the Manager and follow up with clients to ensure successful completion of tasks.
  • People Management (5%)
  • Lead a team, providing direction, accountability, and ownership of tasks and duties.
  • Training (5%)
  • Participate in training programs to stay updated on best practices and new technologies.

Qualifications:

  • High school diploma or equivalent; college degree preferred.
  • 2-3 years of experience in the hospitality industry.
  • Proficiency in Microsoft Office products and applications.
  • Ability to understand client inquiries and provide effective responses.
  • Team player with a positive attitude, capable of motivating peers and building relationships.
  • Ability to maintain confidentiality and security of client information.
  • Pleasant and cheerful disposition at all times.

Core Competencies:

  • Client-first mentality.
  • Accuracy and attention to detail.
  • Ability to multitask and work in a fast-paced, high-energy environment.
  • Solid decision-making skills.
  • Ability to meet deadlines and work under pressure.
  • Excellent verbal and written communication skills.
  • Proficiency with technology.
  • Prioritizing, flexibility, adaptability.

Work Environment & Physical Requirements:

  • Frequent sitting and using fine finger movements.
  • Occasional standing, walking, and handling objects with manual dexterity.
  • Frequent speaking and constant hearing.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.