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Hotel Front Desk Agent

2 months ago

Weirton, United States Comfort Inn Weirton Full time
Description

We're looking for a positive and professional Hotel Front Desk Agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

Responsibilities

•Communicate with housekeeping to make sure guest rooms are ready
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Handle customer complaints as necessary

Qualifications

•Working knowledge of Microsoft Office and reservation management systems
•High school diploma, GED, or equivalent
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•Well-versed in taking telephone calls and handling stressful situations