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Guest Services Representative

2 months ago

Weirton, United States Comfort Inn Weirton Full time
Hotel Front Desk Agent

We are looking for a courteous and professional Hotel Front Desk Agent to provide an exceptional experience for all visitors at our establishment. Your primary responsibilities will include greeting guests, managing their details, allocating rooms, and addressing inquiries to ensure a delightful stay. The ideal candidate will demonstrate outstanding communication abilities, a strong work ethic, and a commitment to guest satisfaction.

Compensation:

$11 per hour

Key Responsibilities:
  • Collaborate with housekeeping to ensure guest accommodations are ready
  • Perform routine administrative duties to maintain precise guest records
  • Manage incoming calls and face-to-face inquiries about room availability, pricing, amenities, and special requests
  • Welcome, register, and check out guests, issue keys, and collect payment details
  • Address and resolve guest concerns as necessary
Qualifications:
  • Familiarity with Microsoft Office and booking systems
  • High school diploma or equivalent
  • Excellent time management, organizational, and customer service skills
  • Prior experience in the hospitality sector is preferred
  • Ability to handle phone communications and manage high-pressure situations effectively
About Us:

Welcome to Comfort Inn Weirton, where outstanding service meets unmatched comfort. Join our team and become part of a community committed to creating memorable experiences for our guests. With an emphasis on genuine hospitality and tailored experiences, we invite you to be an essential member of our family. Experience something special at Comfort Inn Weirton, where every guest is treated like family and comfort is more than just a promise—it's our way of life.