Customer Experience Specialist

3 days ago

Birmingham, United States Interface Americas, Inc Full time

Role Purpose:

As a key member of the Customer Experience Team in EMEA. The Customer Experience Specialist is responsible for delivering a world class customer service to our customers both externally and internally.

Through pro-actively going beyond our customers' expectations in managing their orders through to fulfilment whilst being a true Voice of our customers internally within the business.

Key Accountabilities:

Customer 1st

  • Own the "Customers experience" together with the team
  • Input, manage and monitor sales orders for the region.
  • Order management - Review the order book and customer master data on a regular basis and revise as necessary to ensure that the most up to date and accurate information is available to the business for production, warehouse and despatch purposes
  • Validate records of call/sales activity, including CRM and JDE, to provide accurate and suitable call reports and information
  • Providing accurate pricing and quotations on small orders as required and dealing with customer sales orders where required
  • Providing a 1st class customer experience to our customers over the phone and all channels of communication., focusing on closing the deal, and generating future sales opportunities
  • Be the VOC (voice of the customer)

People 1st

  • Pro-actively managing and resolving all Customer enquiries as per the set SLA's
  • Build and maintain strong working relationships with internal and external customers, go beyond
  • Understand our customers and products to be able to expertly talk about how Interface can help them.
  • Look for opportunities on calls to educate customers on other products they may not be aware of with a view to cross sell where possible.
  • Ensure that all necessary services are provided in the specification process for optimum support of the Account Manager and align with the internal stakeholders to ensure customer satisfaction
  • Build strong relationships with colleagues internationally for the best customer outcome - ONE TEAM MINDSET

Process

  • Processing all requests as per the standards laid out but also looking for ways to improve how we work - identification of continuous improvement ideas.
  • Ordering and managing samples through to despatch, follow up where required

Tools

  • Accurately main all systems such as JD Edwards, Salesforce and internal sites

Scale & Scope of the role:

  • Will work with multiple customers in and outside the UK
  • Part of a wider team across EMEA

Knowledge and Skills:

Experience of working in a high performing team

Minimum of 5 years' experience in Customer Care/Customer service

Experience of working in customer contact

Essential

Experience of working in a customer service environment

Excellent communicator both verbally and written

Confident with outbound calling as well as managing inbound calls

Ability to handle multiple tasks at the same time

Experience of working on a ERP system

Experience of working in a team environment

Experience of working with different levels within an organisation

Able to work under pressure

Be tenacious and see things through

  • Merchandise Associate

    1 month ago

    Birmingham, Alabama, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Merchandise Associate to join our team at Marshalls. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, maintaining a clean and organized store environment, and adhering to all operational and merchandise standards.Key...

  • Customer Experience Coordinator

    4 weeks ago

    Birmingham, United States Marshalls Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

  • Customer Experience Ambassador

    5 months ago

    Birmingham, United States Crumbl Cookies Full time

    Description HIRING IMMEDIATELY!Customer Experience AmbassadorWHO ARE WE LOOKING FOR? If you are someone who has a passion to serve, is reliable, enjoys baking & likes to learn in a fast-paced environment, then Crumbl Cookies is the place for you! Come be a part of this fast-growing company where we "bring families & friends together over the best box of...

  • Store Customer Service Specialist

    4 weeks ago

    Birmingham, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service Advocate

    4 months ago

    Birmingham, United States Daxko Full time

    Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxkos Customer Service Team is looking for a WOW-provider to support its Operations and Accounting software. We need someone with personality Customer Service, Accounting, Specialist, Advocate, Customer Experience, Service, Retail, Technology

  • Customer Service Specialist

    2 weeks ago

    Birmingham, United States T.Ray & Associates Full time

    Description Are you an energetic, customer-focused professional with a passion for delivering outstanding service? We're seeking a motivated Customer Service Specialist to join our team and provide exceptional experiences to our valued clients. This role is perfect for someone with a strong service background and polished communication, listening, and...

  • Customer Experience Verifier

    6 days ago

    Birmingham, Alabama, United States Remedy Corporation Full time

    This is a remote position, allowing you to work from the comfort of your own home. The role of Customer Experience Verifier is an exciting opportunity for those looking to earn extra funds during the holiday season.Job Description:We are seeking individuals who possess excellent communication skills and can engage in a friendly and professional manner when...

  • Customer Development Specialist

    3 weeks ago

    Birmingham, United States Interface Americas, Inc Full time

    Location: Birmingham Role Purpose:Responsible for prospecting, identifying and qualifying new business opportunities in tandem with the Account Manager and for maintaining customer and project information in the CRM system. The customer development specialist establishes rapport and product confidence with customers. The position troubleshoots potential...

  • Customer Development Specialist

    4 weeks ago

    Birmingham, United States Interface Americas, Inc Full time

    Location: Birmingham Role Purpose:Responsible for prospecting, identifying and qualifying new business opportunities in tandem with the Account Manager and for maintaining customer and project information in the CRM system. The customer development specialist establishes rapport and product confidence with customers. The position troubleshoots potential...

  • Customer Development Specialist

    4 weeks ago

    Birmingham, United States Interface Americas, Inc Full time

    Location: Birmingham Role Purpose:Responsible for prospecting, identifying and qualifying new business opportunities in tandem with the Account Manager and for maintaining customer and project information in the CRM system. The customer development specialist establishes rapport and product confidence with customers. The position troubleshoots potential...

  • Customer Technical Support Specialist

    1 month ago

    Birmingham, Alabama, United States Tandem Full time

    Job DescriptionAs a Technical Support Specialist for Tandem Diabetes Care, you will be responsible for providing exceptional customer support to individuals with diabetes and their healthcare providers. Your primary goal will be to resolve technical issues and provide accurate information to ensure the best possible experience for our customers.Key...

  • Customer Service Recovery Specialist

    1 month ago

    Birmingham, Alabama, United States BIOHORIZONS IMPLANT SYSTEMS Full time

    Job OverviewBioHorizons Implant Systems is seeking a highly skilled Customer Service Recovery Specialist to join our team. As a key member of our customer service department, you will be responsible for recording and processing customer complaints and returns in compliance with FDA and international regulatory requirements for medical devices.The ideal...

  • Sales Representative

    1 month ago

    Birmingham, Alabama, United States AT&T Full time

    Job SummaryAs a Sales Representative - Customer Experience Expert at AT&T, you will be responsible for delivering exceptional customer experiences by providing customized solutions and services to our customers. You will work independently in the field, meeting with potential customers daily to introduce the latest technology and services, and closing deals...

  • Sales Associate

    1 month ago

    Birmingham, Alabama, United States Carter'sOshKosh Full time

    About UsCarters, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. We own the Carters and OshKosh Bgosh brands, two of the most recognized brands in the marketplace.Our MissionWe strive to provide quality products and exceptional customer service to growing families. Our goal is to make a positive...

  • Customer Technical Support Specialist

    1 month ago

    Birmingham, Alabama, United States Tandem Full time

    Job DescriptionAs a Customer Technical Support Specialist at Tandem, you will play a critical role in providing exceptional customer service and technical support to our customers. Your primary responsibility will be to respond to and resolve customer inquiries and issues related to our insulin pumps and related products.Key ResponsibilitiesRespond to...

  • (CSS2)-Customer Support Specialist II

    5 days ago

    Birmingham, United States Birmingham Water Works Full time

    Job Information Job Title: Customer Support Specialist II Department: Customer Support Services Reporting Relationship: Superintendent FLSA Status: Non-Exempt Grade: F General Responsibilities: Responsible for handling customers' complaints and problems. Provide accurate customer service by taking the appropriate steps to resolve issues promptly. Demonstrate...

  • (CSS2)-Customer Support Specialist II

    1 week ago

    Birmingham, United States Birmingham Water Works Full time

    Job Information Job Title: Customer Support Specialist II Department: Customer Support Services Reporting Relationship: Superintendent FLSA Status: Non-Exempt Grade: F General Responsibilities: Responsible for handling customers' complaints and problems. Provide accurate customer service by taking the appropriate steps to resolve issues promptly. Demonstrate...

  • (CSS2)-Customer Support Specialist II

    3 weeks ago

    Birmingham, United States Birmingham Water Works Full time

    Job Information Job Title: Customer Support Specialist II Department: Customer Support Services Reporting Relationship: Superintendent FLSA Status: Non-Exempt Grade: F General Responsibilities Responsible for handling customers' complaints and problems. Provide accurate customer service by taking the appropriate steps to resolve issues promptly. Demonstrate...

  • (CSS2)-Customer Support Specialist II

    2 weeks ago

    Birmingham, United States Birmingham Water Works Full time

    Job Information Job Title: Customer Support Specialist II Department: Customer Support Services Reporting Relationship: Superintendent FLSA Status: Non-Exempt Grade: F General Responsibilities Responsible for handling customers' complaints and problems. Provide accurate customer service by taking the appropriate steps to resolve issues promptly. Demonstrate...

  • Intake Specialist

    2 months ago

    Birmingham, United States Alcanza Clinical Research Full time

    Intake Specialist (Front Desk - Customer Service)Department: Operations Employment Type: Full Time Location: Accel Research Sites - Birmingham, AL Reporting To: Tina White Description Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in MA, NH, MI, VA, SC, FL, GA, AL, MO, TX and Puerto Rico. We have...