Customer Experience Ambassador

7 months ago

Birmingham, United States Crumbl Cookies Full time
Description
HIRING IMMEDIATELY

Customer Experience Ambassador

WHO ARE WE LOOKING FOR?

If you are someone who has a passion to serve, is reliable, enjoys baking & likes to learn in a fast-paced environment, then Crumbl Cookies is the place for you Come be a part of this fast-growing company where we "bring families & friends together over the best box of cookies in the world" All shifts available 5 a.m. - midnight, Monday - Saturday.

Crumbl is proudly building a reputation consisting of incredible tasting cookies and creating raving fan experiences every day while providing a clean, safe, and welcoming environment. This reputation is only possible with an individual who is dedicated to offering world class cookies, raving fan experiences, and serving the team & customers.

To be a successful baker, you must be efficient, friendly, focused on food quality & customer satisfaction, decisive, attentive & have a strong understanding of our baking techniques.

JOB DUTIES (including but not limited to):
  • Customer service
  • Mixing dough (18+ years old)
  • Balling dough
  • Cleaning the store
  • Decorating cookies
  • Cleaning & restocking the workstation and ensuring all equipment is sanitized & prepared for the next shift.
GENERAL REQUIREMENTS:
  • Must be 16 years or older to apply
  • No previous experience necessary
  • Strong communication, time & resource management, and planning skills
  • Attention to detail, especially when performing quality inspections on ingredients & products
  • Basic math & computer skills
  • Willingness to work independently or with other team members to solve problems, plan schedules, fulfill orders & create amazing baked goods
  • Flexibility to work around customer demands, including early morning, night, weekend & holiday availability
  • Ability to work in a hot, hectic environment
  • Stand, walk, bend, use hands and appliances for extended periods
  • Legally eligible to work in the United States
  • Excellent communication skills
  • Time-management skills
  • Ability to lift 50 lbs.
ESSENTIAL ROLE FUNCTIONS:
  • RAVING FANS SERVICE: Instinctively serve the customer with a smile & genuine intentions to provide customers with a great experience.
  • BAKING CRUMBL COOKIES: Follow Crumbl recipes with precision & care. Pay close attention to the details of each cookie bringing a quality experience every time.
  • PRESENTATION & CLEANLINESS: Be detailed with each cookie's presentation. Continuously clean as well as keep the kitchen areas organized & safe.
  • TEAMWORK: Understand the importance of executing your individual responsibilities but also show a desire & effort to support fellow crew members perform tasks.
  • WORK-ETHIC: Committed to giving excellent effort in all responsibilities & tasks.
  • EFFICIENT: Provide Crumbl products in a timely manner. Commits to performing all duties extremely well at a quick pace.
  • TECHNOLOGY: Understand & use Crumbl technology efficiently.
  • KITCHEN EQUIPMENT: Safely & properly operate Crumbl kitchen equipment & utensils. Show respect & ownership over the equipment, utensils & other kitchen material.
POSITIONS AVAILABLE: Full-time, Part-time

BENEFITS
  • Sampling cookies
  • 50% off cookies
  • Regular performance collaboration & career growth opportunities
  • Flexible scheduling
  • Recognition awards
  • Sundays off
Requirements
  • Strong communication, time and resource management, and planning skills
  • Attention to detail, especially when performing quality inspections on ingredients and products
  • Basic math and computer skills
  • Willingness to work independently or with other team members to solve problems, plan schedules, fulfill orders, and create amazing baked goods
  • Flexibility to work around customer demands, including early morning, night, weekend and holiday availability
  • Ability to work in a hot, hectic environment
  • Stand, walk, bend, use hands and appliances, and lift heavy items for extended periods
  • Legally eligible to work in the United States
  • Excellent communication skills
  • Time-management skills
  • Ability to lift 50 lbs.
  • Able to stand for hours at a time


Company Information
ONE BIG DREAM

two crazy cousins

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that were just plain embarrassing to them today, the cousins decided to try something a little unique, A/B test their way to the perfect cookie. McGowan, coming from the software world, was accustomed to this methodology of testing. They would take the exact same cookie, change out one ingredient like chocolate chips and randomly visit local gas stations and grocery stores simply asking one question "Which one of these two cookies is the best?" They continued this testing on ingredients and cooking methods until they came up with what they believe is the world's best chocolate chip cookie.

OUR CONCEPT

rotating menu

At Crumbl, warm milk chocolate chip and chilled sugar cookies are always on the menu, along with 120+ specialty flavors that rotate weekly Visit us in-store at any location nationwide for an unique open-kitchen experience where you actually see your Crumbl crew mix, bake, and prepare fresh cookies. Don't have time to visit the store? Don't worry, we offer local delivery, curbside pick-up and nationwide shipping, all of which can be easily accessed on our app or website. Make your next catering or gifting need SWEET, with Crumbl.

EST. 2017

logan, ut

The very first Crumbl opened in Logan, UT while Sawyer, Crumbl's COO and Co-founder, attended Utah State University (go Aggies). Since then, the franchise has expanded to over 75 locations in 11 states, nationwide. Each one, growing our Crumbl family and spreading fast, fresh, & gourmet cookies to Crumblrs everywhere

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