Senior Technical Operations Center Systems Engineer

2 months ago


Baltimore, United States Cynet Systems Full time

Job Description: Pay Range $57hr - $63hr Responsibilities: Provide eyes-on-glass monitoring using Dynatrace and other monitoring tools. Provide oversight, coordination, and visibility for critical business processes. Perform system health checks. Identify, investigate, verify, report, communicate, and escalate critical events. Review device logs documentation and analysis. Develop runbooks for repeatable processes. Will follow basic triage steps, monitor production systems, and assure their high availability. Facilitate and coordinate the necessary IT response to system problems. Provide event management and problem management support to service owners and IT managers. Coordinate and facilitate conference bridges as part of even management. uthor reports, participate in incident review meetings, participate in active incident and problem management activities, routinely follow up on long-term problems, prepare data for status/findings presentations, prepare flowcharts and draft process documents for team activities. Communicate to stakeholders; support and facilitate open communication between all stakeholders. Qualifications: Experience: 5 years software, hardware and systems engineering related experience and at least 2 years in a NOC/TOC, Command Center roles. 3+ years IT experience and understanding of performance monitoring tools. 3+ years Dynatrace monitoring experience. 2+ years operating in a command center in an Event Monitoring/Event Management role. bility to assess and monitoring events and respond or escalate accordingly. Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies, server virtualization, enterprise storage area network (SAN) and backup, and database. Strong analytical skills and able to collate and interpret data from various sources. Strong communicator, both verbal and written, with a natural aptitude for collaboration. 3+ years' experience working with Client, SCOM, SolarWinds or other performance monitoring tools. Process engineering or process management experience. Experience working in a ServiceNow environment. Experience reporting against and managing Service Level Agreements (SLAs). Bachelor's Degree. In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. Licenses/Certifications: ITIL Foundations v3 within 180 Days Pref.



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