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Customer Care Specialist

3 months ago

Woodbridge, United States AlphaBest Full time
Customer Care Specialist - Subsidy and Compliance

AlphaBEST Education - Prince William County, VA

AlphaBEST Education is a leading national provider of innovative before-and-after school solutions for school districts. Join us to help deliver an unparalleled customer experience for the families we serve.

AlphaBEST's students and families are essential to our continued success. You will play a pivotal role in educating families on available assistance with afterschool costs, and interacting daily with Third-Party Agencies, our program operations team, and qualified families to provide support in completing the required steps to receive funding.

We are looking for a detail-oriented person who can multitask while meeting strict deadlines.

Responsbilities:
•Create, collect, maintain and track detailed electronic and paper records
•Provide support to customers, field operations and government agencies.
•Ensure compliance with federal, state, and local agencies and company policies and procedures.
•Recording, analyzing, summarizing and interpreting financial information
•Coordinate the Financial Assistance Program
•Manage equipment and troubleshoot, diagnose and resolve technical issues

Qualifications:
•Must be professional, have excellent written and verbal communication skills, and ability to adapt/respond to different situations.
•Must be proficient in Microsoft Office Excel and Word programs
•Must be able to work independently, manage time effectively, and prioritize multiple projects with similar deadlines.

Here are the details:
  • Full-time position, M-F, 8 am - 5 pm
  • Pay starts at $18.00/hr.
  • Benefits such as Paid Time Off (PTO), health, dental, vision, life insurance, retirement, and more
  • Rewarding career growth and training in an industry where the impact is great and the opportunities to shine are many.

Join us today to launch your career in the education industry

AlphaBEST Education, Inc. is an Equal Opportunity Employer.

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