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Transportation Dispatcher
2 months ago
Spherion Staffing is looking for some experienced transportation dispatchers to provide quality services for a non-emergency medical transportation company in Indianapolis, IN. The Dispatcher is responsible for scheduling and dispatching drivers, managing routes, handling customer inquiries, and maintaining communication with both drivers and clients. The ideal candidate will be highly organized, possess excellent communication skills, and demonstrate a commitment to providing outstanding customer service.
Full-Time Shifts (onsite):
Mon-Fri 8a-5p
Mon-Fri 4a - 1p
Mon-Fri 11a-8p
Part-Time Shifts (onsite):
Mon-Fri 10a-2p
Mon-Fri 12p-5p
Weekend:
Sat - Sun 4a-4p (Remote)
Pay Rate:
$18-$20/hr
Responsibilities:
Scheduling and Dispatching:
Schedule and dispatch drivers to pick up and drop off clients at scheduled times.
Optimize routes to ensure timely and efficient transportation.
Monitor and adjust schedules as needed to accommodate last-minute changes or cancellations.
Customer Service:
Handle incoming calls from clients and provide information about services, scheduling, and transportation times.
Address and resolve customer complaints and concerns promptly and professionally.
Maintain a courteous and professional demeanor at all times.
Communication:
Maintain clear and continuous communication with drivers, providing updates on schedules, routes, and any changes.
Relay important information from clients to drivers and vice versa.
Use dispatch software and communication tools effectively to manage daily operations.
Record Keeping and Reporting:
Maintain accurate records of transportation schedules, driver logs, and client interactions.
Prepare and submit daily, weekly, and monthly reports on transportation activities and performance.
Ensure compliance with company policies and relevant regulations.
Problem Solving:
Address and resolve operational issues such as delays, route changes, and vehicle breakdowns.
Coordinate with maintenance and operations teams to ensure vehicles are in good working condition.
Working hours: 7:00 AM - 5:00 PM (Various Shifts Available)
Skills:
Additional education or training in logistics, transportation, or a related field.
Previous experience in a dispatching role, preferably in non-emergency medical transportation or a related industry.
Education:
High School
Experience:
1-4 years
Qualifications:
High school diploma or equivalent.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in using dispatch software and other relevant computer applications.
Ability to remain calm and professional in stressful situations.
Knowledge of local geography and transportation routes.
If you are interested, please apply today and send your most updated resume to indynorth-dl@spherion.com.
*Please make sure that you list the shift you are interested"
Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
Scheduling and Dispatching:Schedule and dispatch drivers to pick up and drop off clients at scheduled times.Optimize routes to ensure timely and efficient transportation.Monitor and adjust schedules as needed to accommodate last-minute changes or cancellations.Customer Service:Handle incoming calls from clients and provide information about services, scheduling, and transportation times.Address and resolve customer complaints and concerns promptly and professionally.Maintain a courteous and professional demeanor at all times.Communication:Maintain clear and continuous communication with drivers, providing updates on schedules, routes, and any changes.Relay important information from clients to drivers and vice versa.Use dispatch software and communication tools effectively to manage daily operations.Record Keeping and Reporting:Maintain accurate records of transportation schedules, driver logs, and client interactions.Prepare and submit daily, weekly, and monthly reports on transportation activities and performance.Ensure compliance with company policies and relevant regulations.Problem Solving:Address and resolve operational issues such as delays, route changes, and vehicle breakdowns.Coordinate with maintenance and operations teams to ensure vehicles are in good working condition.
experience
1-4 years
skills
Additional education or training in logistics, transportation, or a related field.Previous experience in a dispatching role, preferably in non-emergency medical transportation or a related industry.
qualifications
High school diploma or equivalent.Strong organizational skills and attention to detail.Excellent communication and interpersonal skills.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Proficiency in using dispatch software and other relevant computer applications.Ability to remain calm and professional in stressful situations.Knowledge of local geography and transportation routes.
education
High School
