Operations Specialist

1 month ago

Nashville, United States Gallagher Full time
Introduction:

Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.

We believe that every candidate brings something special to the table, including you So, even if you feel that youre close but not an exact match, we encourage you to apply.

Overview:

The position of Operations Specialist encompasses a wide range of responsibilities supporting our Sales & Broking, Contracts, Client Services, and Operational Improvement activities. The Operations Specialist will be primarily responsible for reinsurance placement processing, reinsurance contract preparation support and administration, and advancing operational improvements at the direction of the Operations Director. In this role, the Operations Specialist will develop and maintain strong internal customer relationships for all assigned accounts to ensure client satisfaction and compliance with Gallagher Res service delivery requirements and successful implementation of operational improvements. This position requires direct interaction with Brokers, Client Service Advocates, Account Controllers, Premium Technicians, Regional Operation Analysts, and Operational Improvement Leaders and various other departments within Gallagher Re.

How you'll make an impact:
  • Providing support to Brokers, Client Service Advocates, Account Controllers, Premium Technicians, and Regional Operation Analysts during the placement process to ensure timeliness and the highest quality of service
  • Enabling accurate revenue recognition and accounting by ensuring placed programs are properly documented and recorded within Gallagher Res client servicing system(s), including deal structure and participating markets (in accordance with final signed lines).
  • Processing endorsements through the client service platform and communicating the endorsement requirements to Client Service Advocates and other stakeholders as necessary.
  • Ensuring placement accuracy, including adhering to Quality Assurance requirements validating accuracy of systems entries.
  • Communicating new and renewal status to key stakeholders, including but not limited to Client Service Advocates, Premium Technicians, Regional Operations Analysts, and Brokers.
  • Partnering with Brokers, Client Service Advocates, and Operations associates to maintain Client and reinsurer entity information, including working with validation team to obtain information required for any necessary approvals to support placement processing
  • Consulting with Client Service Advocates and Brokers to ensure system entries properly reflect the program structure and all essential data and information is obtained for efficient processing and servicing
  • Supporting and monitoring all related Management Information reports, including the accurate provision / entry of data and maintenance of diary systems
  • Supporting Operational Improvement projects by working with Operational Improvement Leaders, stakeholders, and associates across Gallagher Re as requested
  • Adhere to standard internal policies and procedures, and other internal/ external compliance requirements.
  • Other duties may be assigned to meet business need.
About you:
  • High school diploma required; degree from a two-year or four-year college or university preferred; or minimum of three years of related experience and/or training; or equivalent combination of education and experience.

Desired:

  • Reinsurance background
  • Experience with client servicing platforms, including Eclipse, and proficiency with Microsoft Office products
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra.
  • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with a variety of abstract and concrete variables. Ability to read, analyze, and interpret common legal documents, financial reports, and performance metrics.
  • Responds promptly to customer needs; solicits customer feedback to improve service; Responds to requests for service and assistance; meets commitments.

#LI-KF1

Compensation and benefits:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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