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    4 weeks ago

    Columbia, United States McMichael Taylor Gray, LLC Full time

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Default Servicing

1 month ago

West Columbia, United States RoundPoint Mortgage Servicing Full time

South Carolina, Fort Mill, South Carolina, United States of America Job Description

Posted Wednesday, June 12, 2024 at 4:00 AM Position Summary The Bankruptcy Supervisor provides leadership, direction, and coordination of all activities for the default functions specific to bankruptcy actions in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for managing all bankruptcy activities in accordance with established work rules, goals, and objectives to improve timeline and attorney performance. Overseeing a team of Bankruptcy Specialists, the candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction. Primary Responsibilities Responsible for servicing mortgage accounts to ensure the bankruptcy is processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency, and company guidelines. This includes the following: Manages all bankruptcy loans to ensure bankruptcy activity is proceeding accurately and timely Manages a department responsible for the timely and accurate progression of all Bankruptcy Milestones. Manages a department responsible for driving actionable items on our high-risk portfolio. Stays current with pending regulatory and state law changes that could impact Bankruptcy processes. Provides guidance to the Bankruptcy staff by establishing and/or enhancing procedures in compliance with all state, federal, Investor, Insurer, Agency, and Company guidelines. Develops and/or enhances, implements, and manages accurate and timely functional reporting. Manages day-to-day internal and external relationships establishing and monitoring service delivery/productivity/quality standards. Supervises department staff, establishes, and monitors performance measurements, defines training goals, competencies, and ongoing education opportunities, and provides professional mentoring to associates to foster best practices, to improve productivity and to promote innovation in the workplace. Responsible for Key Performance Indicators assigned to the area. Understands the organization's direction, structure, and requirements to translate into action plans. Provides recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure. Prepares and presents updates to Senior Leaders and key stakeholders as needed. Follows departmental and business policies with strict adherence. Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners. Performs related duties as assigned by manager. Qualifications Required: Minimum 3+ Years Bankruptcy Experience Required 2+ years of managerial experience or completion of applicable managerial courses/training Knowledge of basic computer software programs including Windows, Microsoft Word and Excel, Internet and Microsoft Outlook. Minimum 3+ Years Mortgage Servicing Experience Preferred GSE and Government Experience Preferred BKFS and LoanSphere Experience Preferred Operations Management Skills – proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance. Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff. About RoundPoint Mortgage Servicing LLC RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 850,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise. Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders. South Carolina, Fort Mill, South Carolina, United States of America

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