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Mortgage Servicing Associate

2 months ago

West Palm Beach, Florida, United States Conventus Full time

COMPANY OVERVIEW

Conventus Holding Corporation is dedicated to streamlining the origination, funding, and investment processes within the $25 billion real estate bridge loan sector. Our mission is to minimize the number of economic intermediaries, thereby offering superior pricing and service to our clients. We believe that our strength lies in fostering a collaborative environment enriched by diverse experiences, perspectives, and skills.

POSITION SUMMARY

This is a Full-Time, Hourly position with a Performance-Based Bonus structure.

ROLE DESCRIPTION

As a Mortgage Servicing Associate, you will be pivotal in fulfilling our daily objectives for our clients. We are in search of an ethical, detail-oriented, and organized professional in the mortgage servicing field who is dedicated to excellence and aligns with our core values. This role offers a significant opportunity to contribute as a vital team member, ensuring meticulous loan servicing and client satisfaction during a crucial phase of our growth.

KEY RESPONSIBILITIES

  • Promptly investigate and resolve inquiries to enhance customer satisfaction.
  • Monitor and assess loan performance, including delinquencies and defaults.
  • Conduct outbound calls as needed, managing collection and inquiry communications.
  • Prepare, review, and send Reinstatement and Payoff Quotes.
  • Evaluate loans nearing their Maturity date, capturing exit strategies or extension requests.
  • Refer Non-Performing Loans to the Special Assets Division.
  • Examine boarding files and loan documents to ensure accuracy in loan boarding.
  • Execute responsibilities in accordance with specific Service Level Agreements (SLAs) and departmental metrics, while also taking on additional tasks as required.
  • Stay updated on market changes and regulations pertinent to the role.
  • Comply with all company policies, procedures, and regulations.
  • Uphold Conventus' commitment to fostering strong customer relationships through effective interactions, delivering high-quality service, and demonstrating comprehensive loan knowledge.

QUALIFICATIONS

Essential Skills

  • Exceptional time management abilities.
  • Outstanding customer service skills, with a focus on attentiveness and information retention.
  • Detail-oriented communicator and listener.
  • Capacity to prioritize tasks and meet deadlines.

Education and Experience

  • A minimum of 2 years in the mortgage or lending industry.
  • Prior experience in loan servicing is required.
  • Loss Mitigation experience is preferred but not mandatory.
  • A Bachelor's or technical degree is preferred but not essential.

CHARACTER AND MINDSET

At Conventus, we seek individuals who embody our five core values:

Outperform:

  • Consistently meet and exceed expectations.
  • Exhibit curiosity to explore new growth opportunities.
  • Strive for excellence and take accountability for responsibilities.
  • Encourage team members to achieve similar standards.
  • Demonstrate a strong work ethic.

Diligence:

  • Thoroughly complete assigned tasks.
  • Perform duties with a focus on protecting capital.
  • Pay close attention to detail in all activities.

Responsiveness:

  • Exhibit prompt and effective communication in all situations.
  • Anticipate the needs of clients and colleagues, responding swiftly.
  • Balance urgency with quality, ensuring timely and thoughtful responses that align with company objectives.

Communication:

  • Gather and share customer information and needs effectively.
  • Timely communicate information regarding loan and business risks.
  • Share ideas and learning experiences across the team.
  • Embrace a communicative and proactive management style.

Customer Focus:

  • Maintain a strict customer focus in all activities.
  • Prioritize clients in all interactions.
  • Continuously seek ways to enhance the client experience.
  • Adopt a long-term perspective in client relationships.

BENEFITS

  • Integrated Paid Time Off (PTO) annually.
  • Comprehensive Health Benefits (Health, Vision, Dental).
  • Life Insurance Coverage.
  • 401(k) Retirement Plan.