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Customer Service Expert
2 months ago
Goldschmitt and Associates LLC is a leading provider of service solutions to clients in the education sector. We are seeking highly skilled and professional Customer Service Representatives to join our team and provide exceptional support to our clients.
Key Responsibilities- Provide efficient and accurate handling of student loan inquiries, perform account updates/changes, and counsel to and establish personalized repayment plans within policies and Federal and State regulations.
- Ensure the efficient and accurate handling of borrower inquiries in a high-volume call center environment while meeting quality assurance and key performance expectations.
- Ensure swift and accurate handling of inbound messages or emails as outlined in department procedures while maintaining quality metrics.
- Ensure efficient and accurate completion of customer applications to meet the guidelines outlined in department procedures.
- Ensure the highest levels of privacy and security to protect client, customer, and business partner information while providing exceptional customer service.
- Must be able to obtain a Federal Public Trust Security Clearance.
- Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government.
- Must be a US Citizen.
- Must possess a friendly and professional speaking voice and patient demeanor.
- High School diploma required; Bachelor's Degree preferred.
- Six months of Contact Center or Customer Service experience; one year preferred.
- Outstanding Attendance and Punctuality.
- Ability to Provide Excellent Customer Service.
- Strong Verbal and Written Communication skills.
- Excellent Time Management and Multi-tasking Skills.
- Strong Computer Skills.
Goldschmitt and Associates LLC is an equal opportunity employer. We do not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or unfavorable discharge from military service.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.
