ONSITE Reservations Coordinator
1 month ago
Job Location
Crowne Plaza - Asheville, NC
Position Type
Full Time
Salary Range
$17.50 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Hospitality - Hotel
ONSITE Reservations Coordinator
This job is ideal for someone looking to work in an office environment that cannot work a full 40 hour week. Hours worked can be negotiable, but the majority of time will be between 8:30am-5:00pm, 4 days a week.
Responsibilities:
- Knowledge of hotel services and events
- Answer phone calls and respond to guest calls and emails in a timely manner.
- Accurate input of Reservations into system.
- Return calls left on our voice messaging system.
- Must be comfortable reaching out to guests with declined payment methods for reservations where advance payment is required.
- Process third party reservations.
- Pre-assign incoming groups as necessary.
- Check that PM accounts for upcoming groups are checked in.
- Route group charges to PM accounts.
- Charge guest deposits and no-show charges as necessary.
- Monitor hotel room availability and inventory of group reservations.
- Work directly with Group Rooms Coordinator to ensure all task are being completed in a timely manner. Group bookings will be split between the two positions, so must work closely with each other.
- Work directly with Group Rooms Coordinator to ensure rooming list, pickup reports etc. are sent to clients in a timely manner.
- Interact and communicate with Front Desk team, Sales team and Convention Service team.
- Some clerical work to include light filing, making hotel guest vouchers, etc.
- Must be able to multi-task
- Attention to details is vital in this position
- Complete all reasonable requests by the individual's direct supervisor, Director of Sales or other department managers as necessary.
**Previous knowledge of OPERA PMS is strongly preferred. This is an ONSITE position, cannot be remote.
Qualifications
Previous knowledge of OPERA PMS is strongly preferred. This is an ONSITE position, cannot be remote.
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