In-House Reservations Specialist

2 weeks ago


Asheville, North Carolina, United States Earth Fare Full time
Position Overview

Location
Earth Fare

Employment Type
Full Time

Compensation
$17.50 per hour

Work Schedule
Day Shift

Job Category
Hospitality - Hotel Management

Role Summary

This position is perfect for individuals seeking a professional office environment with flexible hours. The role typically requires availability for four days a week, primarily between 8:30 AM and 5:00 PM.

Key Responsibilities:
  • Demonstrate a solid understanding of hotel amenities and events.
  • Handle incoming calls and promptly respond to guest inquiries via phone and email.
  • Ensure accurate entry of reservations into the system.
  • Return calls from the voice messaging system efficiently.
  • Contact guests regarding declined payment methods for reservations requiring advance payment.
  • Manage third-party reservations effectively.
  • Pre-assign rooms for incoming groups as needed.
  • Verify that PM accounts for upcoming groups are checked in.
  • Allocate group charges to appropriate PM accounts.
  • Process guest deposits and no-show charges as required.
  • Monitor room availability and manage inventory for group bookings.
  • Collaborate closely with the Group Rooms Coordinator to ensure timely completion of tasks.
  • Communicate rooming lists and pickup reports to clients promptly.
  • Engage with the Front Desk, Sales, and Convention Service teams as necessary.
  • Perform light clerical duties, including filing and creating guest vouchers.
  • Exhibit strong multitasking abilities.
  • Maintain a keen attention to detail in all tasks.
  • Fulfill reasonable requests from supervisors, including the Director of Sales and other department managers.
Qualifications

Familiarity with OPERA PMS is highly preferred. This is an ONSITE role and cannot be performed remotely.

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