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Associate Director, Premier Business Development
1 month ago
```html Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction. We are currently seeking a high calibre professional to join our team as an Associate Director, Premier Business Development . Principal Responsibilities Role Purpose (overall high level summary of the role): The role is a customer facing role with high opportunity and valuable customers who make a significant contribution to our WPB business. Professionalism, customer focus and a broad understanding of the fundamentals of service sales and financial planning are critical to the success of the business. The role holder has a responsibility to: Prospect, acquire and upgrade existing HSBC customers to the Premier and Executive Banking proposition and refer to RM/specialist areas where required. Understand and deliver the standards of service quality required, maintaining published Service Level Agreements and Premier Standards. Identify opportunities for wealth reviews and refer these to an appropriate wealth adviser as key activities to achieve your goals. Lead the customer ownership of this segment in the branch, assisting them to be wealth ready. Ensure effective management according to the Target Operating Model as defined by Group. Maintain the levels of operational integrity required by the Group, closely managing individual performance. Contribute to and maintain an environment where you and the wider Branch team maximize performance in achieving the WPB business objectives whilst providing the highest quality service. As a Business Development Manager for our Premier Banking onshore market, you will: Achieve acquisition objectives. Lead, implement and drive Premier Banking Acquisition initiatives, tactical and strategic goals. Source new corporate companies and manage relationships with partners for acquisition of new customers for the onshore banking platform. Look for acquisition sources and opportunities through strategic partnerships with external partners as well as across business units within HSBC group such as corporate banking, Global Banking and Markets. Establish and generate new business through Employee Banking Events at company premises by connecting with Key Appointment holders, HR and decision makers of companies. Manage and grow internal and external collaborations for referrals. Promote Retail Banking Wealth Management Expatriate proposition to support our global capabilities (EBS International). Ensure adherence to Anti-Money Laundering guidelines and proper conduct. Ensure full compliance with onboarding guidelines and regulatory requirements including KYC, account opening and tools; end to end processes until warm handover to RM. Support customers with needs-based solutions to meet both short- and long-term financial banking needs, facilitating customers to be wealth ready. Work closely with Employee Banking Solutions Team Heads on deployment of BDM at Employee Banking events for acquisition; ensure all new or changes in processes are disseminated to the team, implementation of and lead initiatives and collaborations to increase team productivity. Take an active role managing the team and ensure all are well equipped to handle customers with the highest level of customer service. Lead the team to drive digital adoption with customers, encourage early funding and getting them wealth ready. Requirements Degree holder. Minimum 5 years Sales or acquisition experience in the banking and financial services industry, preferably in the affluent segment. Excellent sales and people management skills. Customer driven with a strong focus on quality of service. Sound knowledge of affluent segment banking products and services. Good interpersonal, communication and presentation skills. A strong sense of ownership, responsibility and accountability. An excellent capability of understanding customer’s need. Ability to work independently. To be considered for this role, the relevant rights to work in Singapore is required. ``` #J-18808-Ljbffr
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