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Hotel Front Desk Receptionist

3 months ago

Knoxville, United States Crowne Plaza Knoxville Full time
Description

Hotel Front Desk PM Receptionist - Full & Part-Time Front Desk Receptionist

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Benefits
  • Employee Rate at IHG Hotels
  • Health, Dental, Vision and Term Life Insurance
  • Paid Time Off
  • Free On-Site Parking
  • Free Employee Meals
  • Employee Referral Program
  • Discounted KAT Bus Passes


Responsibilities

•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Connect with the housekeeping department to ensure guest accommodations are ready
•Mitigate customer complaints as needed
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•Has experience answering telephone calls and troubleshooting stressful situations