Patient Registration Clerk
2 months ago
Full timeShift:
Evening Shift
Description:
2nd shift: 3p - 11p
What are the Minimum Skills, Experience and Educational Requirements?
- High school graduate with courses in business and computers.
- Ability to read, write and speak the English language effectively.
- Must have excellent communication and customer service skills.
- One year of medical office experience preferred, with understanding of medical and insurance terms.
- Must be able to type 50 wpm, error-free.
- Experience with computer, copy machine, fax and other office equipment preferred.
- Participates, communicates, interacts and assists patients, the public, and co-workers (inter and intradepartmental) in fulfilling job responsibilities.
- Maintains established departmental polices and procedures, standard work objectives, quality management program, safety and infection control standards.
- Registers patients for multiple hospital services, entering complete and accurate information at all times, while providing follow through in regular daily work and routine.
- Knowledgeable and compliant with insurance requirements, including pre-certification and authorization.
- Demonstrates excellent customer service when answering the department phones.
- Familiar with all department and hospital forms, obtaining signatures when necessary. Capable of offering assistance in answering questions from patients pertaining to hospital forms.
- Have ability to count and balance cash funds and write appropriate and accurate receipts. Provide assistance in going to patient's bedside to collect and itemize valuables, to secure in the safe in-patient registration and return them when requested by the patient or representative.
- Maintains department records, reports and files as required.
- Maintains confidentiality of patients, employees and visitors according to hospital policies and procedures with no violations.
- Enhances professional growth and development through participation in educational programs, current literature, memos, department manuals and inservice meetings.
- Must be flexible, adaptable and capable of making appropriate judgment calls in a variety of situations and /or emergencies.
- Ability to multi-task, while remaining calm, organized, professional and friendly to patients, co-workers, visitors and medical staff.
- Performs other duties as assigned by Management.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
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