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Learning & Development Specialist - Patient Registration Representative - Dental
2 months ago
Title: Learning & Development Specialist - PRR DentalReports to: Director of Training and DevelopmentFLSA Status: Exempt Personnel Supervised: None POSITION SUMMARY:The Learning & Development Specialist is committed to creating and fostering a diverse work environment where everyone can succeed. The ideal candidate will possess exceptional verbal and written communication skills, both interpersonally and on a technical level. This position is high profile and impactful across all lines for our organization. This person will serve as an educational resource for the Dental Patient Registration Representatives. This role will help in overseeing the assessment, design, delivery, and measurement of training programs for the Dental Patient Registration Representatives. This role collaborates with the Director of T & D and Dental Leadership to identify training and development solutions to support the needs for the dental department. This role seeks new and innovative learning approaches and considers the learning styles of a diverse workforce. This position will also monitor and measure effectiveness of all related learning programs and compliance.MINIMAL QUALIFICATIONS: High School Diploma or Equivalent. Experience in a Dental/Health Care environment required. Minimum 3 years' experience in dental front desk/medical registration required. Proven track record of developing a learning strategy and related program components. Familiarity with a wide array of adult learning principles. Experience facilitating classroom training, preferably within the health care field. Experience with Microsoft Suite of products, Learning Management Systems (preferably Relias) and other training technologies. Strong business acumen, problem solving and communication skills. Attention to details and excellent written communication skills required. Experience with EMR systems required (Dentrix and Athena Health preferred). Ability to travel locally to CFHC facilities. Certified CPR Instructor designation, preferred. Computer literacy Bilingual: English/Spanish preferred.RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: Passion for customer service Assist in the introduction of the CFHC culture to new hires. Manage, maintain, develop, and support all aspects of training/education with emphasis on front desk - Dental Registration, HCA, and others as requested. Follow up with new employees throughout the On-Boarding process to assist in determining additional training needs. Collaborate with Leadership to assess training gaps, organizational development needs for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company. Identify, train, and re-educate employees when deficiencies are uncovered. Provides training for dental processes and system implementations, as applicable. Create, write and maintain training manuals and materials, maintaining high standards of design so that they stay current and relevant. Facilitate the development of education programs and the maintenance of training elements (i.e. various training development roadmaps, communication plans, facilitator guides, training documentation, training assessments, etc. Facilitate our EMR systems (Dentrix and Athena) to provide training for new hires and existing employees as needed. Facilitate our LMS system (Relias) to ensure relevant course offerings, tracking enrollment and course completion, and reporting, including Compliance and Regulatory classes. Create engaging training and development solutions to be delivered in a classroom environment as well as delivered via eLearning tools. Collaborate with the Director of Training and Development, Chief Dental Officer, and other key dental personnel to develop standard protocols and techniques to maintain, modify, and implement training/testing of the dental processes. Able to become well versed in the company's policies and procedures as well as state/federal guidelines and OSHA, Florida Department of Health, CDC, HRSA, and Joint Commission standards. Ability to travel locally to CFHC facilities. Possible travel approximately 50% of the time. Help to create and maintain an "Employer of Choice" work environment.COMPETENCIES:Problem solving, action minded, collaborative, detailed, accurate, communicates effectively, drives engagement, demonstrates self-awareness, instills trust.PHYSICAL REQUIREMENTS: Standing/walking/sitting for long periods Independently mobile Ability to adapt and function in varying environments of workload, worksites, and work shifts.
