NetSuite Support Specialist, Planning

2 months ago

Milford, United States Athletic Brewing Company Full time
NetSuite Support Specialist

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Athletic is on a mission to revolutionize the beer industry by making fantastic and ground-breaking non-alcoholic beverages. We are excited to be on the search for a capable and enthusiastic individual to join our team. At Athletic and through our products, we believe we can have a positive impact on the health, activity, and opportunity in our communities - we actively seek representation from all communities to continue to broaden our horizons.

We are looking for a tech specialist versed in setup, troubleshooting, and customization of NetSuite with a special focus on optimizing forecasting and planning, to help our users navigate and improve our customized NetSuite ERP. This opportunity has a high upside as the company rapidly expands and we grow our tech team to facilitate - come join the mission to amplify the efforts of an amazing team

Job Responsibilities:

•Respond to NetSuite user issues to troubleshoot, resolve, and provide guidance.

•Help improve our production & procurement teams forecasting including use of Demand & Supply Planning modules & tools.

•Handle requests for data connections, reporting and search/report customization.

•Recommend methods to improve forecast & planning accuracy and inventory management

•Coordinate tickets with support vendors for issues/questions related to their custom plug-ins.

•Conduct NS user training and assist with development of SOPs, Instructions, Guides.

•Set up / edit NS user access, role permissions, forms and docs across multiple subsidiaries.

•NS Setup for International markets, subsidiaries, partners, Customer centers etc.

•QC test internal customizations and vendor version updates in sandbox.

•Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Desired Experience/ Traits

Who You Are:

•Honest, Dependable, high integrity, and adaptive team player

•Strong time manager with a proven ability to meet deadlines and keep priorities straight

•Proactive in tackling new tasks and improving your process

•Organized with attention to detail, listening, critical thinking, verbal and written communication skills

•Analytical thinker with understanding of inventory management, manufacturing and distribution concepts related to forecasting & planning

•Able to research and find solutions to novel problems

Skills and Experience:

•Experience:

•2-4+ years working with NetSuite in a technical consulting or support capacity

•Computer Skills:

•Excellent at troubleshooting, investigation, and management of NetSuite

•Proficient in use of ticket & project management, chat and communication apps

•Certificates, Licenses, registrations:

•NetSuite Certification a plus (Suite Foundation, Admin, etc.)

•Travel Requirements: Ability to travel to / from San Diego CA site occasionally, potentially broader in the future.

•Education: B.S. in Computer Science or related field, or equivalent experience in IT/Software a plus

Job Details:

•Location: Milford CT Facility

•Salary: Commensurate with experience - Base salary and opportunities for performance bonuses.

•Benefits: Full health, vision, dental, life, 401k with 5% company match, and Paid Parental Leave

•Community Program: In addition to Personal PTO, all team members are encouraged to use 1 paid day per month to dedicate to volunteering.

•We value internal mobility and team equity.

•We are an equal opportunity employer - we thrive when we champion diversity and inclusion. We are welcoming, respectful, and supportive at work and in our community.

•We encourage and welcome members of traditionally underrepresented communities to apply.

Physical Demands:

•The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to conduct work in a sitting position primarily; however, the job requires.

•May sit/stand for several hours at a time.

•Frequent change and/or interruptions, responding to highly stressful situations requiring immediate action, independent judgment, and superior problem-solving abilities.

•Prolonged exposure to computer screens and repetitive use of hands to operate computers, screens, and video communication tools to talk and/or hear.

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