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Job Description

Job Description

Seeking a part-time Customer Advocacy and Community contractor to develop content, moderate the community, and support their Customer Advocacy Champions program. The goal is to increase customer engagement, loyalty adoption, and advocacy. Collaborating with Product Marketing, Customer Success, Sales, Comms, and Creative teams, you'll amplify the voice of the customer and support integrated marketing experiences across their ecosystem.

Essential Duties and Responsibilities: Undertake community and marketing initiatives to achieve business goals, including day-to-day community moderation, content development, and advocate recruitment

Collaborate with design and writing teams to produce high-quality content, such as webinars and case studies

Execute robust content calendars and production schedules for recurring initiatives and product launches, ensuring regular updates

Collaborate across teams to ensure consistent and accurate content messaging

Understand the company’s SMB audience and finance leader personas, segments, and verticals

Stay updated on Community tool, best practices, and competitive activity for effective utilization of technology and trends

Support building a healthy customer advocacy pipeline, recruitment, engagement, and request fulfillment process

Capture pre-interview notes on each customer, their business, and how the company has helped them succeed

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