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Virtual Senior Case Manager, Virtual Reception and Placement

4 months ago

Washington, United States Church World Service Full time
About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

Virtual Senior Case Managers will be responsible for providing newcomers from Latin America and the Caribbean with virtual Reception and Placement (R&P) services within their region. An important prerequisite for this position is the ability to work collaboratively as part of a team in a collegial manner and to work independently to carry assignments through to completion.

Responsibilities

  • Coordinate timely pre- and post-arrival services for all assigned cases.
  • Conduct intake services with clients to assess needs including completing a Client Needs Assessment with each adult on a case.
  • Provide individualized support through direct services, referrals, and advocacy.
  • Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.
  • Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
  • Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
  • Other duties as assigned.
Qualifications

Education:
  • Bachelor's degree or equivalent education in in lieu of degree.
Experience:
  • At least three years of experience in a local resettlement affiliate or a national office of a resettlement agency necessary; local resettlement affiliate experience strongly preferred;
  • Excellent organizational and time management skills and ability to manage a large and diverse workload under pressure and with competing priorities;
  • Ability to maintain a high performance standard with attention to detail;
  • Experience in general office work, processing information and materials and maintaining records and files;
  • Strong interpersonal and diplomacy skills; ability to work effectively with partners and teams;
  • Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS;
  • Knowledge and experience in working with Microsoft Word, Excel, Power Point and database software is essential;
  • Strong writing skills required.
Skills:
  • Fluency in Spanish is required
  • Strong interpersonal and diplomacy skills; ability to work collaboratively and effectively with partners and teams;
  • Excellent oral and written communication skills
  • Ability to work in a multicultural environment required
  • Commitment to diversity, equity, and inclusion and willingness to support CWS' Platform on Racial Justice as a CWS employee required.
  • Strong organizational skills with the ability to manage multiple projects at once
Special Requirements
  • Hybrid - Mid-Atlantic Region (Virginia or North Carolina)


Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days Off after 2 Years)
- 14 Official Holidays
- 12 Sick Days Off (Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits