Retail Service Representative
17 hours ago
We are seeking a highly motivated and customer-focused Retail Service Specialist to join our team at AAA East Central. As a Retail Service Specialist, you will play a key role in delivering exceptional service to our members by providing legendary service, cross-selling and upselling products, and meeting sales and service goals.
Responsibilities:- Greet all members and customers, determine their needs, and provide personalized service.
- Reach sales and service goals for multiple AAA products and services, and earn incentives.
- Prepare and provide travel-related materials, such as TripTiks, marked road maps, and tour books.
- Make hotel and car rental reservations for members, and provide travel destination information.
- Issue passport photos and accept payments for various products.
- Balance and reconcile cash drawers, and perform additional job-related duties as assigned by management.
- Experience in retail sales, banking, or similar customer service/sales environment.
- Proven ability to exceed assigned sales or service quality goals.
- Ability to work overtime, including Saturdays.
- Experience with Microsoft Office basics.
- Ability to travel locally when necessary.
- A high school diploma or GED.
- Successful completion of pre-employment assessments, background check, and drug screening.
- Extraordinary medical, dental, vision, and life benefits.
- 401(k) Savings plan with company match.
- Tuition assistance.
- PTO for community volunteer programs.
- Wellness program.
- Employee discounts on membership, insurance, travel, entertainment, services, and more.
At AAA East Central, we value diversity and inclusion. We believe that bringing together different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity, we win. All of Us.
We are a national brand with a long-standing reputation since 1902, and we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees, we proudly deliver legendary service and beneficial products that provide members peace of mind and value.
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