Customer Resolution Associate

1 day ago


Indiana, Pennsylvania, United States GPAC Full time
About the Role

We are seeking a highly motivated and detail-oriented Loan Support Specialist to join our team at GPAC. As a key member of our banking family, you will play a vital role in assisting borrowers with debt repayment and providing exceptional customer service.

Key Responsibilities
  • Drive customer satisfaction by resolving delinquent accounts and providing timely support.
  • Collaborate with our team to achieve exceptional customer experience and drive business growth.
  • Utilize multiple tools to research, locate, and contact consumers, ensuring efficient and effective communication.
  • Develop strong relationships with customers, colleagues, and stakeholders through excellent communication, interpersonal, and math skills.
  • Assist with special projects and contribute to the development of new initiatives.
  • Prior banking experience and a high school diploma or equivalent are preferred.
What We Offer
  • Opportunities for upward mobility and career advancement.
  • A fun and positive work environment that fosters growth and development.
  • A comprehensive training program with coaching and mentoring to ensure success.
  • The opportunity to earn additional income above regular compensation.
  • A strong leadership team that supports personal and professional growth.
  • Participation in local community events and initiatives.
About GPAC

GPAC is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are committed to delivering exceptional results and building long-term relationships with our clients and candidates.



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