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Front Desk Manager
1 month ago
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Front Desk Supervisor
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Front Desk Supervisor
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Front Desk Supervisor
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Medical Front Desk Lead
2 months ago
Job Description
Job Description
Introduction:
We are seeking a reliable and experienced Medical Front Desk Team Lead to join our ENT (Ear, Nose, and Throat) office. As a pivotal member of our administrative team, you will be responsible for overseeing the daily operations of the front desk, ensuring smooth patient flow, and providing leadership to a team of medical receptionists.
Responsibilities:
Supervise and coordinate the activities of the front desk staff to ensure efficient patient service.
Train new front desk employees on office procedures, customer service standards, and use of medical software.
Monitor and manage patient scheduling to optimize appointment availability and minimize wait times.
Resolve patient inquiries, complaints, and issues promptly and professionally.
Ensure accuracy in patient registration, insurance verification, and billing processes.
Maintain cleanliness and organization of the front desk area and waiting room.
Collaborate with medical staff and other departments to improve patient care and office efficiency.
Handle confidential patient information with sensitivity and in accordance with HIPAA guidelines.
Prepare reports on front desk operations, including patient volumes, wait times, and staff productivity.
Assist in recruiting, hiring, and evaluating performance of front desk staff.
Requirements:
Proven experience (minimum 2 years) as a Medical Front Desk Team Lead or similar role in a healthcare setting, preferably in an ENT office.
Excellent leadership and interpersonal skills with the ability to motivate and mentor a team.
Strong knowledge of medical terminology, procedures, and insurance protocols.
Proficiency in medical software and electronic health records (EHR) systems.
Exceptional organizational and multitasking abilities in a fast-paced environment.
Ability to handle stressful situations calmly and efficiently.
High school diploma or equivalent; additional certification in healthcare administration is a plus.
AAP/EEO Statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.
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