PT Customer Service Leader
3 months ago
Job Requisition: 326359_external_USA-DE-Wilmington
Address: USA-DE-Wilmington-4401 Governor Printz Blvd
Store Code: Store 02182 Front End (7230455)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIES
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned
QUALIFICATIONS
•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations
PHYSICAL REQUIREMENTS
•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
-
PT Customer Service Leader
1 month ago
Wilmington, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 400263_external_USA-NC-Wilmington Address: USA-NC-Wilmington-45 South Kerr Ave. Store Code: Store 01193 Front End (7219649) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...
-
Customer Service Leader
4 weeks ago
Wilmington, Delaware, United States Food Lion Full timeJob SummaryAs a Customer Service Leader at Food Lion, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will work closely with the Customer Service Manager and Assistant Customer Service Manager to maintain high standards of customer service and maximize sales through...
-
Customer Service Leader
3 weeks ago
Wilmington, North Carolina, United States Food Lion Full timeJob SummaryWe are seeking a skilled Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing fast, easy, flexible and friendly service to our customers.Key ResponsibilitiesProvide exceptional customer service by greeting each customer, using their name whenever possible, and...
-
Customer Service Leader
4 weeks ago
Wilmington, Delaware, United States Food Lion Full timeJob SummaryAs a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent...
-
Customer Service Leader
4 weeks ago
Wilmington, North Carolina, United States Food Lion Full timeJob SummaryAs a Customer Service Leader at Food Lion, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will work closely with the Customer Service Manager and Assistant Customer Service Manager to maintain high standards of customer service and maximize sales through...
-
Customer Service Leader
3 weeks ago
Wilmington, North Carolina, United States Food Lion Full timeJob SummaryAs a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent...
-
Team Leader of Client Service
2 weeks ago
Wilmington, United States Corporation Service Company Full timeJob DescriptionTeam Leader of Client ServiceWilmington, DE (Onsite)Monday-Friday, 8am-5pm CSC's Corporate Transactions team is seeking a Team Leader to lead a team of Client Service Representatives who are responsible for providing great client service, while ensuring quality, efficiency, and timeliness of corporate transaction filings. The Team Leader will...
-
Team Leader of Client Service
2 weeks ago
Wilmington, United States Corporation Service Company Full timeJob DescriptionTeam Leader of Client ServiceWilmington, DE (Onsite)Monday-Friday, 8am-5pm CSC's Corporate Transactions team is seeking a Team Leader to lead a team of Client Service Representatives who are responsible for providing great client service, while ensuring quality, efficiency, and timeliness of corporate transaction filings. The Team Leader will...
-
Customer Service Representative
4 weeks ago
Wilmington, North Carolina, United States Piedmont Service Group Full timeJob SummaryPiedmont Service Group is seeking a highly skilled Customer CARE Representative to join our team in Wilmington, NC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, building relationships, and driving business growth.Key Responsibilities:Provide proactive and consultative support to...
-
Pelvic Floor Physical Therapist
5 months ago
Wilmington, United States FYZICAL Therapy and Balance Centers Full timeFind your perfect career fit with FYZICAL, an innovative company that is committed to your growth and success, when you join us at our Wilmington, NC, location as our newest Pelvic Floor Physical Therapist (PT)!Feel secure knowing you are backed by a supportive practice leader who has chosen you to be part of an elite group of professionals capable of...
-
Customer Service Representative
4 weeks ago
Wilmington, Massachusetts, United States Super Service Today Full timeJob OpportunityWe are seeking a highly motivated and customer-focused individual to join our team at Super Service Today. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our customers.Key Responsibilities:Provide exceptional customer service through inbound and outbound phone callsConvert...
-
Behavioral Specialist Consultant
4 weeks ago
Wilmington, Delaware, United States Pediatric Therapeutic Service Inc Full timePediatric Therapeutic Services (PTS) Job OpportunityWe are seeking a highly skilled Behavioral Specialist Consultant to join our team of experts in providing school-based services for a local school district.Key Responsibilities:Provide behavioral services to students in a school-based settingConduct Functional Behavior Assessments (FBAs) and develop...
-
Global Strategic Sourcing Leader
2 weeks ago
Wilmington, United States Corporation Service Company Full timeJob Description Global Strategic Sourcing Leader Wilmington, DE Monday to Friday 8:00 am to 5:00 pmHybrid (1-2 days in office per week) We are seeking a Global Strategic Sourcing Leader to spearhead procurement strategies across HR, marketing, and professional services categories. In this high-impact leadership role, you'll lead a team in shaping and...
-
Customer Service Ambassador
3 weeks ago
Wilmington, Delaware, United States FastSigns Full timeCustomer Service Representative RoleAre you a people person with a passion for helping others? Do you enjoy working in a dynamic environment where no two days are the same? As a Customer Service Representative at FASTSIGNS, you will be the initial point of contact for current and prospective customers, providing exceptional service and support to build...
-
Physical Therapist
3 weeks ago
Wilmington, Delaware, United States PT & Me Full timeOverviewWe are seeking a motivated Physical Therapist to join our team at Premier Physical Therapy and Sports Performance. Our clinic is dedicated to providing the best outcomes for our patients, and we are looking for a professional who shares our commitment to clinical excellence.Key Responsibilities: Provide high-quality physical therapy services to...
-
Customer Service Representative MA and NH
4 weeks ago
Wilmington, Delaware, United States Super Service Today Full timeUnlock your potential and thrive in a dynamic environment at Super Service Today!We're seeking a talented Customer Service Representative to join our team in MA and NH. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.What sets us apart?Competitive benefits and opportunities for...
-
Physical Therapist
4 weeks ago
Wilmington, Delaware, United States Premier PT and Sports Performance Full timeJob Title: Physical TherapistJob Summary:Premier PT and Sports Performance is seeking a highly motivated and experienced Physical Therapist to join our team in Wilmington, Delaware. As a Physical Therapist with Premier PT and Sports Performance, you will have the opportunity to work with a dynamic and growing team, providing exceptional patient care and...
-
Physical Therapist
2 months ago
Wilmington, United States Premier PT and Sports Performance Full timeOverview: Clinic Name: Premier Physical Therapy and Sports PerformancePosition: Physical Therapist Location: Wilmington, DelawareExperience: All levels of experience are welcomeEmployment Type: Full-Time Perk: Option for a High Compensation Revenue Sharing Model with Unparalleled CEU and PTO benefitsSalary: $72,500.00 - $90,000.00 annual We Are...
-
Physical Therapist
4 weeks ago
Wilmington, Delaware, United States Premier PT and Sports Performance Full timePhysical Therapist Opportunity at Premier PT and Sports PerformanceWe are seeking a highly motivated and experienced Physical Therapist to join our team at Premier PT and Sports Performance. As a Physical Therapist with our company, you will have the opportunity to work with a dynamic and growing team, providing exceptional patient care and contributing to...
-
Customer Service Representative
4 weeks ago
Wilmington, North Carolina, United States CarMax Full timeAbout this roleAs a Customer Specialist at CarMax, you will be responsible for delivering an exceptional customer experience by guiding customers through every step of their car-buying journey. This includes providing personalized support, answering questions, and ensuring a seamless process from sale to delivery.Key ResponsibilitiesProvide exceptional...