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Customer Service Operations Associate
3 months ago
Customer Service Operations Associate We are looking for a motivated and team focused Service Order Management Customer Service Operations Associate who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team of internal and external partners In this job you will support customers based in the United States, Puerto Rico and Canada while collaborating with a global internal team. This is a complex position that requires excellent math, communication, research, and organization skills. As a member of the Service Order Management Team, you take responsibility for providing an exceptional customer service experience. Key responsibilities include: Take ownership to resolve issues throughout the service request to billing cycle. Process service and sales orders. Interact with customers and business partners via phone calls, chat, and emails. Perform data integrity requests from systemizations, object creating, internal/demo requests and warranty. Work with Relocation & Education sales teams, from quoting, booking and invoicing to project handling. Research Billing and Invoice Inquiries as well as disputes. Grow and maintain customer relationships. Adopt/apply ‘Continuous Improvement’ mindset by identifying improvement opportunities and driving implementation. Cross training to learn and perform Service Contract activities as business needs dictate. Qualifications Customer service experience and a strong interest in working directly with customers. Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus). SAP/CRM experience preferred. Positive attitude to delight customers, above and beyond the call of duty. Able to clearly articulate messages to a variety of audiences. Able to establish and maintain strong relationships. Time management in fast paced environment. Organizational skills to maximize productivity. Adapts to customer situation & different personalities. Work is accurate and with eye for detail. Seek to improve the job and provides solution-oriented feedback. Demonstrates business judgment by knowing when to work independently and when to collaborate. Ability to address complex issues that are in the best interest of the customer and the company. Positively handle stress that is typical in a customer service environment. Bilingual a plus. This is an hourly hybrid onsite position that requires flexibility in work schedule, occasional overtime and the ability to work late the last working day of each month. Travel Required No Schedule Full time Shift Swing Duration No End Date Job Function Customer Service About Agilent As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com. #J-18808-Ljbffr
