Guest Service Team Member
2 months ago
**Guest Service Team Member**
**Department:** FOH **Location:** Newport Beach, CA
JOB TITLE: Guest Service Team Member
REPORTING TO: General Manager
DEPARTMENT: Guest Services
CLASSIFICATION: Non-Exempt
DESCRIPTION OF DUTIES:
Greet, welcome, and connect with guests. Maintain service quality standards by delivering premium guest service and treating each guest as a VIP. Anticipate guest needs and provide tailored suggestions. Handle all guest transactions in an efficient, professional and competent manner. Perform guest service tasks and other duties as instructed by Manager-on-Duty (MOD) or General Manager. Deliver product on an as needed basis.
RESPONSIBILITIES:
Maintain positive guest and team relations by living company values
Deliver premium guest service according to steps of service and standard operating procedures
Take and hand out guest orders with attention to detail and accuracy
Delivering product on an ongoing basis and according to business needs.
Answer questions about daily/custom offerings and pricing with confidence
Identify and recover guests who are dissatisfied with service and/or product
Perform shifts as scheduled to open and close the bakery
Perform dishwasher duties as needed
Assist culinary team as needed
Ensure all food is prepared, handled and stored according to all required food safety code standards
QUALIFICATIONS:
One year of experience in a customer service environment preferred
Previous quick service food handling experience in either the hospitality or food and beverage industry a plus
Attention to detail
Excellent verbal and written communication skills
Must be able to safely utilize all bakery equipment
Ability to work in multiple regional locations
Ability to work in cross functional roles as needed (front-of house & back-of-house)
Ability to adapt to a flexible schedule according to business needs
Ability to transport product and make deliveries when needed
Must have reliable transportation and valid drivers license
PHYSICAL REQUIREMENTS:
Frequent walking, kneeling, bending and reaching overhead
Able to stand for extended periods of time
Must be able to lift, move and carry up to 50 pounds
EDUCATION:
High school diploma or GED required
LANGUAGE SKILLS:
Must be able to speak, read and write English
OTHER:
Ability to work flexible hours, including weekends and holidays, as needed
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