Business Systems Analyst
1 month ago
You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.
Requisition ID
R-10337992
Date posted
07/08/2024
End Date
07/12/2024
City
Alpharetta
State/Region
Georgia
Country
United States
Location Type
Onsite
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Business Systems Analyst
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Business Systems Analyst
What does a successful Business Systems Analyst do at Fiserv
What does a great Business Systems Analyst do?
The Business Systems Analyst is an intermediate level position on Fiserv’s Enterprise Implementations team. You will be required to demonstrate broad knowledge of principles and practices associated with the implementations and project management skillset. The BSA will assist in implementation, training, consulting and support of banking products. Implementations may be part of a larger conversion or a single banking product installation. As part of the role, the BSA is required to build relationships across various Fiserv groups to deliver solutions.
What you will do:
• Under minimal supervision, lead multiple implementation projects with defined timelines for Fiserv clients via phone, email and web-based contact channels. Projects typically are multiphase, including analysis, configuration, training, testing and support.
• Thoroughly track, organize, document and communicate all product implementation related activities for each client.
• Act as the liaison between various parties for projects that involve multiple banking product offerings or interfaces for Fiserv and third-party vendors.
• Develop and maintain a full understanding of Fiserv products and services, while staying abreast of relevant industry trends and best practices.
• Become a subject matter expert in the products that you are tasked with implementing, including being able to resolve small and moderate complex product and/or technical issues.
• Walk clients through setup, testing and procedures, including conducting training and client presentations.
• Provide occasional after-hours support, as well as ability to adjust shift and work additional hours to support client implementations.
• Provide technical and product assistance and support to other Business System Analysts and various Fiserv teams.
• Assist with documentation and review of implementation procedures.
• Projects may also include data mapping, code validations, and go-live support via phone or client onsite support.
• Perform other duties as assigned.
What you will need to have:
• Bachelor’s degree or a minimum of 3 years relevant work experience.
• Minimum of 3 years of experience with customer facing projects or in a client support role.
• Financial Services Industry experience.
• Proficient core computer skills.
• Basic knowledge of Apple iOS and/or Google Android.
What would be great to have:
• Degree in Computer Science, Management Information Systems, Finance, Accounting or Business
• Fiserv core, Online Banking or Mobile Banking experience.
• Experience with Microsoft Office products, Clarity and CRM systems.
• Time management skills to work on multiple projects and effectively meet deadlines.
• Strong communication, including written, oral and presentation skills to be able to communicate project status, product details as well as technical specifications.
• Research and analytical skills to be able to problem solve issues and determine appropriate options for clients.
• Basic networking and data communication understanding is beneficial.
• Weekend/evening availability as needed to support clients (10% - 15%).
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune
magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address.We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
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Medical, Vision and Dental Benefits
Comprehensive benefit plans to suit your unique needs
Fuel Your Life Wellness Program
Resources to elevate your well-being
401k, Employee Stock Purchase Plans and Incentives & Bonuses
When Fiserv performs well, so does your financial health
Employee Resource Groups
Celebrating inclusion in the workplace
Paid Time Away
Providing the time off to manage personal needs
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