Founding Customer Success Manager

3 weeks ago

San Francisco, United States Scrollmark Full time

Join us in an impactful, high-visibility role where you'll define the customer success experience and help build a first-of-its-kind social community growth platform. This is a unique opportunity to build and scale your own organization and grow alongside the company.

About Us

Scrollmark fuels your social community growth and drives revenue by using social messaging as the secret weapon most brands overlook. Our platform helps businesses connect with their audience through AI community management, customizable social loyalty programs, DM subscriptions, and social attribution, creating a direct path from engagement to purchase.

As a venture-backed, early-stage startup, we're looking for talented and driven team members who believe in our mission. With our innovative approach, we are expanding our customer base rapidly, with nearly 90% of sign-ups converting to paid customers. We're committed to creating an inclusive, passionate, and supportive environment where you'll work closely with the leadership team to take our customer success to the next level.

About You

We're looking for someone who's worked in a social agency or has been a social media manager before.

You've had client-facing roles with 5+ years of experience. You're excited to build processes from the ground up and thrive in a fast-paced startup environment, with a passion for working closely with customers to maximize their success on our platform. You have exceptional organizational, communication, and writing skills.

Responsibilities

  • Create and maintain a comprehensive knowledge base and public documentation site
  • Establish regular communication with customers through Slack and email, proactively addressing issues and collecting insights for case studies
  • Conduct regular reviews of major accounts, identifying growth opportunities and optimizing platform usage
  • Influence product direction by gathering and relaying customer feedback to enhance platform features and usability
In Your First 6 Months, You Will:
  • Develop relationships with key team members and leadership, fully immersing yourself in our platform's mission
  • Guide new customers from onboarding to launch, setting a high standard for customer experience
  • Become a product expert, supporting cross-functional teams with insights and expertise
  • Build out scalable processes, knowledge bases, and other resources to empower our future Customer Success team

If you're ready to join a team that's pushing the boundaries of social commerce and lay the groundwork for Customer Success at a growing company, we'd love to meet you

  • Customer Success Manager

    4 months ago

    San Francisco, United States MixRank Full time

    [Full Time] Customer Success Manager at MixRank (United States) Customer Success Manager MixRank United States Date Posted: 09 Dec, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Vacancies: 1 available Why work at MixRank MixRank is a data intelligence platform...

  • Founding Team Member

    4 weeks ago

    San Francisco, United States Fulcrum Full time

    Join Fulcrum's exceptional founding team to revolutionize the $1T+ insurance industry. We're transforming insurance brokerages with cutting-edge AI Agents, serving diverse customers including top 100 brokerages. You'll ensure a 12-star customer experience while optimizing our operations.About FulcrumFulcrum leads the insurtech revolution with AI Agents that...

  • Founding Customer Success Manager London, UK

    3 months ago

    San Francisco, United States The Engineering Co. Full time

    You will be joining us as our first Customer Success Manager based in LA or San Francisco. This is a unique opportunity to be a true strategic partner to some of the most innovative hardware companies in the world. When we return to the Moon, or make it to Mars—Flow will have been a small, but critical part of these journeys. In this role you will get to...

  • Customer Success Manager

    1 week ago

    San Francisco, United States Socket Full time

    Who we are Socket's mission is to help developers and security teams to ship faster and spend less time on security busywork. Thousands of organizations use Socket to safely discover, audit, and manage their open source code. Our customers – from OpenAI to Figma – absolutely love Socket (just read their tweets to see for yourself!) The company was...

  • Customer Success Manager

    2 months ago

    San Francisco, United States Akia Full time

    Akia is a venture-backed startup founded by ex-Meta engineers. We are an AI-powered guest journey platform that solves challenges around having too much to do. By seamlessly integrating messaging and automation into existing workflows, Akia is the driving force behind relaxing vacations.As a Customer Success Manager, you’ll be in charge of delighting our...

  • Customer Success Manager

    1 month ago

    San Francisco, United States SupportFinity Full time

    Who we are Socket's mission is to help developers and security teams to ship faster and spend less time on security busywork. Thousands of organizations use Socket to safely discover, audit, and manage their open source code. Our customers – from OpenAI to Figma – absolutely love Socket (just read their tweets to see for yourself!) The company was...

  • Customer Success Manager

    4 months ago

    San Francisco, United States Wiliot Full time

    About Wiliot Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnected from the IoT. This...

  • Customer Success Manager

    5 months ago

    San Francisco, United States Socket Full time

    Who we are Socket's mission is to help developers and security teams to ship faster and spend less time on security busywork. Thousands of organizations use Socket to safely discover, audit, and manage their open source code. Our customers – from OpenAI to Figma – absolutely love Socket (just read their tweets to see for yourself!) The company was...

  • Customer Success Manager

    6 months ago

    San Francisco, United States Kuraray America , Inc. Full time

    About Us We are a fast-growing SaaS startup, specializing in business text messaging. Our mission is to empower businesses to engage with their customers over messaging. With a founding team that achieved a successful startup exit to Salesforce and strong backing from leading investors, we have established financial stability and the freedom to shape our own...

  • Customer Success Manager

    5 days ago

    San Francisco, United States Vooma Full time

    TLDR: early business hire, unlimited growth potential, opportunity to join a rocket ship building at the forefront of AI for a critical industry About Vooma Vooma is a high growth freight-tech startup building the best AI agents for the logistics industry. Our mission is to improve the efficiency and resiliency of US supply chains. Vooma is backed by top...

  • Customer Success Manager

    6 months ago

    San Francisco, United States Klarity Full time

    Overview Klarity (YCombinator S18) uses Natural Language Processing to automate document review for Finance and Accounting teams. Klarity solves the problem of messy and incomplete data in systems like Salesforce and Netsuite. Our customers include companies like Okta, Cloudflare, OpenAI, and Coupa - they use Klarity to (1) save time, (2) increase...

  • Customer Success Manager

    5 months ago

    San Francisco, United States Klarity Intelligence, Inc Full time

    Overview Klarity (YCombinator S18) uses Natural Language Processing to automate document review for Finance and Accounting teams. Klarity solves the problem of messy and incomplete data in systems like Salesforce and Netsuite. Our customers include companies like Okta, Cloudflare, OpenAI, and Coupa - they use Klarity to (1) save time, (2) increase...

  • Customer Success Manager

    1 month ago

    San Francisco, United States Polly Full time

    Who you are: You have 5+ years of Customer Relationship Management experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer...

  • Customer Success Manager

    2 months ago

    San Francisco, United States Menlo Ventures Full time

    Who you are: You have 5+ years of Customer Relationship Management experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer...

  • Customer Success Manager

    1 month ago

    San Francisco, California, United States Vultron Inc Full time

    Transformative OpportunityVultron Inc. is revolutionizing the government proposal development process with the power of modern artificial intelligence and large language models. As an early member of the team, you'll be part of a pioneering company from its early stages.Exceptional Market DemandSecured significant contracts with government and defense...

  • Founding Customer Success Manager

    2 weeks ago

    San Francisco, United States Momentic Full time

    As the first CSM at Momentic, you will: Engage with our customers during onboarding, understand any implementation blockers, and stop churn before it happens. Answer customer questions and triage issues for engineering. Be the voice of the customer by capturing, documenting, and championing new customer requirements and feature requests. Write our...

  • Customer Success Manager

    1 week ago

    San Francisco, United States Relevance AI Full time

    About Relevance AI We are a fast growing Series A backed startup building the Home of the AI Workforce. Our mission is to enable the next doubling in human prosperity by delegating as much work as possible to the AI Workforce, a team of AI agents working together in a Multi-agent system. We are a team of 30+, growing fast and based in Sydney and San...

  • Customer Success Manager

    4 months ago

    San Francisco, United States Relevance AI Full time

    About Relevance AI We are a fast growing Series A backed startup building the Home of the AI Workforce. Our mission is to enable the next doubling in human prosperity by delegating as much work as possible to the AI Workforce, a team of AI agents working together in a Multi-agent system. We are a team of 30+, growing fast and based in Sydney and San...

  • Customer Success Manager

    2 weeks ago

    San Francisco, United States 11x Limited Full time

    Why 11x Now At 11x, we build autonomous digital workers that solve problems no one has tackled before, reshaping the future of AI application. Alice, our AI SDR, pioneered the category, generating millions in revenue and earning the trust of companies like Brex, Otter AI, and Hasura within a year. Our second worker, Jordan, is the world’s best calling...

  • Customer Success Manager

    6 months ago

    San Francisco, United States Vultron Inc Full time

    Why Vultron Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early member of the team, you’ll be part of a transformative company from its early stages. Exceptional Market Demand: Secured significant contracts with government and defense contractors across the...