Customer Success Manager
7 days ago
Who we are Socket's mission is to help developers and security teams to ship faster and spend less time on security busywork. Thousands of organizations use Socket to safely discover, audit, and manage their open source code. Our customers – from OpenAI to Figma – absolutely love Socket (just read their tweets to see for yourself) The company was founded by Feross Aboukhadijeh, who has worked in open source software for 10+ years and taught Stanford University's Web Security course since 2019. We have raised $25M in funding from the best angel investors, operators, and security leaders in the industry. Our team is small and talent-dense. Our founding team has published open source code that is downloaded over 1 billion times per month, and includes leaders and builders who have worked at the cutting edge of open source and security. Role We are looking for a driven Customer Success Manager to join our dynamic and highly-experienced sales team at Socket. In this role, you'll be a key partner in our post sales efforts by building relationships with Security teams, establishing healthy feedback loops to help guide our product development and design solutions that ensure long term growth with our customers. You’ll have the opportunity to make a significant impact in shaping the future of our product, selling process and success in across all markets. Responsibilities Meet and exceed revenue targets by working closely with our enterprise customers’ Security teams. Manage existing customer relationships to drive renewal and upsell opportunities. Create an unparalleled customer experience throughout the customer life cycle. Collaborate with our Go-to-market, Engineering, and Professional Services teams to increase customer adoption. Be responsible for running Quarterly Health Checks, renewals, and overall health of existing customers. What We're Looking For 5 plus years of experience in a renewals Customer Success role for B2B SaaS solutions. Experience selling in the cybersecurity (or related) industry. Proven track record of meeting or exceeding renewal and upsell quotas. An understanding of how to drive success in an early stage, fast-paced environment and take ownership to get the task done. A collaborative mindset and the ability to build meaningful relationships throughout the sales process. Strong written and verbal communication and experience communicating at every level including the C-Suite. An aptitude to take on new projects outside the normal scope of the day to day role as needed. The best candidates for Socket are talented, hard working, competitive, and not afraid to fail. They are team first but willing to take the lead with minimal guidance and supervision. Willingness to travel for customer and company meetings as needed. At Socket, we Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction. Move with urgency and focus: We prioritize swift, decisive action. Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions. Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve. Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains. Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction. Job type: Full-time position Locations: San Francisco, California, United States #J-18808-Ljbffr
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Customer Success Manager
1 week ago
San Francisco, California, United States P. A.V. E. Full timeAbout PavePave is a technology company that aims to revolutionize the world of compensation. We believe that the current system is broken and we're working to fix it. Our team is growing rapidly and we're looking for a Manager to help lead our Customer Success Team.Job SummaryWe're seeking a highly experienced Customer Success Manager to join our team. As a...
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Customer Success Manager
2 weeks ago
San Francisco, California, United States ServiceNow Full timeCustomer Success ManagerAt ServiceNow, we're on a mission to make the world work better for everyone. As a Customer Success Manager, you'll play a critical role in driving customer outcomes and delivering high-value experiences to our clients.Key Responsibilities:Develop and maintain a portfolio of Customer Success accounts, driving customer adoption and...
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Manager, Customer Success
2 weeks ago
San Francisco, United States ServiceNow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Customer Success Manager
5 months ago
San Francisco, United States Pathlight Full timeAbout Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...
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Manager, Customer Success
1 week ago
San Francisco, United States ServiceNow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Customer Success Manager
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San Francisco, California, United States BioRender Full timeAbout BioRenderBioRender is a cutting-edge platform that accelerates scientific communication and discovery. Our mission is to democratize science communication, making it accessible to everyone. We're a team of passionate individuals dedicated to creating a world-class platform that enables scientists to share their findings with the world.Job Title:...
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Customer Success Manager
3 weeks ago
San Francisco, California, United States Menlo Ventures Full time{"title": "Customer Success Manager", "description": "Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Menlo Ventures. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and long-term success.Key...
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Customer Success Manager
2 weeks ago
San Francisco, California, United States Klarity Intelligence, Inc Full timeJob Title: Customer Success ManagerAt Klarity Intelligence, Inc., we're seeking a highly skilled Customer Success Manager to join our team. As a foundational member of our Customer Success team, you will play a critical role in delivering the Klarity platform and driving growth and value realization for our customers throughout their journey.Key...
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Customer Success Manager
1 week ago
San Francisco, California, United States Dealpath Full timeCustomer Success Manager Job DescriptionWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Dealpath. As a Customer Success Manager, you will play a critical role in ensuring our customers adopt and utilize Dealpath to its full potential.Key Responsibilities:Interact with customers to understand their business needs...
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Customer Success Manager
2 weeks ago
San Francisco, California, United States Pathlight Full timeAbout PathlightPathlight is a pioneering GenAI-native Conversation Intelligence platform that empowers enterprises to uncover hidden insights, opportunities, and risks within their customer conversations. By harnessing the power of Large Language Models (LLMs), we provide human-level accuracy in reviewing every customer conversation, distilling complex...
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Customer Success Manager
2 weeks ago
San Francisco, California, United States GEMÜ Full timeAbout GemGem is the AI-powered recruiting platform that helps TA teams maximize productivity, hire faster, and save money. Our all-in-one platform offers integrated products for CRM, sourcing, scheduling, analytics, career sites, events, and more.With Gem, teams can source talent five times faster and double their talent pipelines. Our platform also enables...
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Customer Success Manager
1 week ago
San Francisco, California, United States Klarity Intelligence, Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Klarity Intelligence, Inc. As a foundational member of our Customer Success team, you will be responsible for the successful delivery of our platform and the ongoing growth and value realization for our customers throughout their journey.You will play a key role in...
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Customer Success Manager
7 days ago
San Francisco, California, United States Usepylon Full timeCustomer Success at PylonAt Pylon, we're building the future of B2B post-sales. Our top support and success teams use Pylon to manage their customer support across multiple channels. As a Customer Success Manager, you'll be a key player in standing up the customer success function at our company. You'll be responsible for more than just delivering customer...
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Customer Success Manager
2 weeks ago
San Francisco, California, United States Integral Ad Science Full timeAbout the RoleWe're seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, and adoption efforts across our partners.Key ResponsibilitiesManage client relationships with IAS's strategic accounts,...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States Sprinklr Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Sprinklr. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing them with the support and guidance they need to achieve their goals.Key ResponsibilitiesDevelop and implement customer success plans to ensure...
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Customer Success Manager
7 days ago
San Francisco, California, United States Pathlight Full timeAbout PathlightPathlight is a leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks within their customer conversations. By harnessing the power of Large Language Models (LLMs), we review every customer conversation to uncover hidden insights with human-level accuracy. This empowers...
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Customer Success Manager
3 weeks ago
San Francisco, California, United States Pathlight Full timeAbout PathlightPathlight is a pioneering GenAI-native Conversation Intelligence platform that empowers enterprises to uncover hidden insights, opportunities, and risks within their customer conversations.By harnessing the power of Large Language Models (LLMs), Pathlight reviews every customer conversation with human-level accuracy, distilling complex...
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Customer Success Manager:
1 day ago
San Francisco, United States Akraya Full timePrimary Skills: Product Management (Expert), Cloud Technologies (Intermediate), Customer Success (Expert), Analytical Skills (Advanced), Reporting (Expert) Contract Type: W2 Only Duration: 6+ Months Location: San Francisco, CA Pay Range: $110 - $120 Per Hour on W2 Job Summary: We are seeking an experienced Customer Success Manager to join our Enterprise Data...
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Customer Success Manager
3 weeks ago
San Francisco, California, United States SuperAnnotate Full timeCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at SuperAnnotate. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our most important customers.Key Responsibilities:Develop and execute customer success plans to drive adoption and...
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Customer Success Manager
6 days ago
San Francisco, California, United States SuperAnnotate Full timeWe are seeking a seasoned Customer Success Manager to join our team at SuperAnnotate, a leading innovator in the field of artificial intelligence and large language models.The ideal candidate will have a minimum of 3 years of experience in customer success, technical account management, or client relationship management roles, with a strong background in AI...
