Call Center Agent I

2 months ago

Lake Forest, United States Toshiba America Business Solutions Full time
Call Center Agent I - Hardware
  • Hourly Rate: $22.85 to $32.00
  • The pay range for the position (paid biweekly) is $22.85 / per hour to $32.00 / per hour depending on experience.
Toshiba America Business Solutions, Inc. is a global powerhouse with a 150-year heritage. We are an industry leader in digital displays, document security and software solutions. We currently have an excellent opportunity for a Call Center Agent I to work in our Lake Forest, CA headquarters. We help businesses print smarter, work more securely, improve workflow, and communicate better. Our reputation in the industry is due in large part to the outstanding care our people provide. Whats more, Toshiba has received the Thomson Reuters award for Top Global Innovators four times.

Position Summary:

Provide first-level call center support to Field Service Techs for hardware inquiries on Toshiba MFPs, Barcode Printers as well as other tech support activities.

Responsibilities:
  • Provide telephone support for hardware-related issues on Toshiba MFP Barcode printer and other problems reported from the field.
  • Gather call information or work with Technicians of varying skill levels in order to identify root cause analysis or troubleshoot problems.
  • Access and search Toshiba documentation, TABS website for additional information.
  • Research new problems and document support activities.
  • Engage in other well-defined and documented telephone support activities.
  • Open, transfer and close incident tickets to the standards of the department within a timely fashion.
  • Maintain MFP hardware and Barcode Printer knowledge to ensure effective problem resolution.
  • Escalate problems that are not resolved according to department escalation process.
  • Perform confirmation test as directed.
  • Document findings as identified and advise management of problematic areas. Configure, manage and maintain test equipment as appropriate.
  • Document findings as identified and advise management of problem areas.
  • Perform other related duties as assigned.
  • May be required to generate reports regarding call activity.
  • Perform other related duties.
Qualifications:
  • Associate's Degree or equivalent.
  • 3 years+ experience in Toshiba MFP and/or Barcode Printer hardware support.
  • Demonstrated experience troubleshooting MFP hardware-related issues.
  • Must be articulate with strong verbal, listening and problem-solving skills.
  • Courteous and professional telephone manner along with the ability to deal effectively with customers/clients in a fast-paced environment.
  • Bilingual in Spanish a plus.
Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:
  • Group health coverage (medical, dental, & vision)
  • Employee Assistance Programs
  • Pre-tax spending accounts
  • 401(k) plan
  • Pet Insurance
  • Company provided life insurance
  • Employee discounts
  • Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
  • Non Exempt - Hourly pay range for the position (paid biweekly) is $22.85 / per hour to $32.00 / per hour depending on experience.

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email AccommodationRequest@tabs.toshiba.com to request an accommodation.

  • Call Center Agent I

    4 weeks ago

    Lake Forest, United States Toshiba America Business Solutions Full time

    Call Center Agent I - Connectivity - Technical Support (Bilingual in Spanish Preferred) Hourly Rate: $28.00 to $32.00 The pay range for the position (paid biweekly) is $28.00 / per hour to $32.00 / per hour depending on experience. Toshiba America Business Solutions, Inc. (TABS) is an industry leader in equipment, digital displays, document security, and...

  • Call Center Agent

    5 months ago

    Salt Lake City, United States Renewal By Andersen Full time

    Why Renewal by Andersen? Your excellent communication skills, passion for helping people, and customer-care-first attitude will be an excellent fit for our energetic team. A reputation that stands apart We're a part of the largest window and door company in North America, and have more five-star reviews from homeowners than the other leading full-service...

  • Call Center Agent

    5 months ago

    Salt Lake City, United States Salt Lake City Full time

    Position Title:Call Center Agent - Forest Dale Golf CourseJob Description:Forest Dale Golf Course is now hiring a Part-Time Call Center Agent!Responsible for general customer service duties and scheduling reservations for customers.TYPICAL DUTIESAnswers phone calls and books reservations for customers.Responsible for cleanliness of clubhouse interior and...

  • Call Center Agent

    4 months ago

    Salt Lake City, United States Renewal By Andersen Full time

    Job Details About Renewal by Andersen Renewal by Andersen - SLC is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 110 years. Drawing on the Andersen tradition of over 100 years of quality, innovation and craftsmanship, Renewal by Andersen was founded with the objective...

  • Call Center Representative

    3 weeks ago

    Salt Lake, Utah, United States University of Utah Full time

    Job SummaryThe University of Utah is seeking a highly skilled and detail-oriented Call Center Agent to join our team. As a key member of our outpatient services team, you will be responsible for providing exceptional patient care and support through professional service and creating a memorable patient experience.Key ResponsibilitiesAccurately and...

  • Dedicated Operations Manager

    3 weeks ago

    Salt Lake, Utah, United States Frontline Call Center Full time

    Job DescriptionFrontline Call Center is seeking a Dedicated Operations Manager to oversee production and staffing for a client. The ideal candidate will have a minimum of 5 years of experience in Operations and Production, with 4 years of Call Center management experience. They will be responsible for developing and administering policies, supervising...

  • Call Center Representative

    2 weeks ago

    Salt Lake, Utah, United States University of Utah Full time

    Job SummaryThe University of Utah seeks a skilled Call Center Agent to provide exceptional patient care and support in our outpatient services department. As a key member of our team, you will be responsible for handling a high volume of incoming calls, scheduling appointments, and ensuring the accuracy of patient registration and payment collection...

  • Customer Service Representative

    3 weeks ago

    Lake Forest, California, United States National Monitoring Center Full time

    Job Title: Customer Service Representative - Alarm Monitoring Agent Job Summary: We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at National Monitoring Center. As a Customer Service Representative, you will be responsible for delivering exceptional customer service in a fast-paced alarm monitoring...

  • Real Estate Sales Agent

    4 weeks ago

    Lake Forest, California, United States KW Lake Forest Full time

    Job OverviewWe are seeking a highly motivated and driven Real Estate Sales Agent to join our top-performing luxury team at KW Lake Forest. As a key member of our team, you will be responsible for generating leads, prospecting, and converting pre-qualified leads into new clients. Your goal will be to maintain relationships with homebuyers through phone calls,...

  • Payment Specialist I

    4 weeks ago

    Lake Forest, California, United States Truist Inc Full time

    Job SummaryWe are seeking a highly skilled Payment Specialist I to join our team at Truist Inc. As a Payment Specialist I, you will be responsible for processing account receivables, resolving payment discrepancies, and ensuring accuracy of account adjustments and outgoing payments.Key ResponsibilitiesIdentify, research, and deposit loan payments received by...

  • Payment Specialist I

    4 weeks ago

    Lake Forest, Illinois, United States AFCO Insurance Premium Finance Full time

    Job SummaryWe are seeking a highly skilled Payment Specialist I to join our team at AFCO Insurance Premium Finance. As a Payment Specialist I, you will be responsible for processing account receivables, resolving payment discrepancies, and ensuring accuracy of account adjustments and outgoing payments.Key ResponsibilitiesIdentify, research, and deposit loan...

  • Payment Specialist I

    4 weeks ago

    Lake Forest, California, United States Truist Inc Full time

    Job SummaryWe are seeking a highly skilled Payment Specialist I to join our team at Truist Inc. As a Payment Specialist I, you will be responsible for processing account receivables of all types of payments, payment variances, and resolving payment discrepancies/NSF by reaching out to customers for additional information and/or replacement of funds and...

  • Call Center Representatives

    2 months ago

    Lake Charles, United States PrideStaff Full time

    Manage a high-volume multi-line phone system for incoming calls; be the first point of contact for allincoming calls. Answer incoming calls in a timely manner according to Patient Access Center SLAs. Route all misrouted calls to appropriate individu Call Center, Representative, Customer Service, Patient Access, Technology, Staffing

  • Call Center Supervisor

    2 months ago

    Lake Elsinore, California, United States Quality Mobile Home Services Full time

    {"h1": "Call Center Supervisor Job Description", "p": "At Quality Mobile Home Services, we are seeking a highly skilled Call Center Supervisor to join our team. As a Call Center Supervisor, you will be responsible for leading a team of customer service representatives, ensuring excellent customer experience, and driving sales growth. Key...

  • Call Center Manager

    1 month ago

    Salt Lake, Utah, United States Renewal by Andersen of Utah Full time

    Job Title: Call Center ManagerWe are seeking a highly skilled Call Center Manager to join our team at Renewal by Andersen of Utah. As a Call Center Manager, you will be responsible for leading and managing our call center team to provide exceptional customer service and drive sales.Job OverviewAs a Call Center Manager, you will be responsible for:Leading and...

  • Payment Specialist I

    1 month ago

    Lake Forest, California, United States Truist Inc Full time

    Job SummaryWe are seeking a highly skilled Payment Specialist I to join our team at Truist Inc. This role is responsible for processing account receivables, resolving payment discrepancies, and ensuring accuracy of account adjustments.Key ResponsibilitiesIdentify, research, and deposit loan payments received by mail, wire, or ACH, including rejected payments...

  • Customer Service Representative

    3 months ago

    Lake Geneva, United States Nathaniel Ladsten - State Farm Agent Full time

    About Our Agency: With over 11 years of experience at State Farm, I have managed my own agency and contributed to our corporate team's leadership. Our office is committed to providing comprehensive solutions and exceptional service to our customers. We thrive in a vibrant, fast-paced environment and are seeking new team members who are dedicated to working...

  • Payment Specialist I

    3 weeks ago

    Lake Forest, Illinois, United States AFCO Insurance Premium Finance Full time

    Job SummaryWe are seeking a highly skilled Payment Specialist I to join our team at AFCO Insurance Premium Finance. The successful candidate will be responsible for processing account receivables, resolving payment discrepancies, and ensuring accuracy of account adjustments.Key ResponsibilitiesIdentify, research, and deposit loan payments received by mail,...

  • Payment Specialist I

    3 weeks ago

    Lake Forest, Illinois, United States AFCO Insurance Premium Finance Full time

    Job SummaryWe are seeking a highly skilled Payment Specialist I to join our team at AFCO Insurance Premium Finance. The successful candidate will be responsible for processing account receivables, resolving payment discrepancies, and ensuring accuracy of account adjustments.Key ResponsibilitiesIdentify, research, and deposit loan payments received by mail,...

  • Call Center Concierge

    5 days ago

    Lake Mary, United States Concert Golf Partners Full time $60,000

     Concert Golf Partners is launching a dedicated customer service facility designed to enhance our member experience through efficient and effective communication. A Call Center Concierge position involves providing high-quality customer service and support to our members over the phone or email.  The Call Center Concierge will serve as a primary point of...