Call Center Concierge

6 days ago

Lake Mary, United States Concert Golf Partners Full time $60,000
 Concert Golf Partners is launching a dedicated customer service facility designed to enhance our member experience through efficient and effective communication. 

A Call Center Concierge position involves providing high-quality customer service and support to our members over the phone or email.  The Call Center Concierge will serve as a primary point of contact for customers seeking assistance. This role requires exceptional communication skills, a customer-centric attitude, and the ability to manage a wide range of inquiries efficiently. The ideal candidate will possess problem-solving skills and a thorough understanding of the services offered by the company. Key Responsibilities:-Customer Support: Provide exceptional phone and email support to members and/or potential members-Service Coordination: Assist members in making tee time reservations or coordinating basic services as needed to support our members- Information Management: Maintain comprehensive knowledge of company services, policies, and promotions to provide accurate information to customers.- Issue Resolution: Troubleshoot member issues effectively and follow up to ensure satisfactory resolution, escalating complex issues when necessary.- Data Entry: Accurately record member interactions and transactions in the system to maintain up-to-date records.- Feedback Collection: Gather member feedback and suggestions to improve service quality and customer satisfaction.- Collaboration: Work closely with other departments (e.g., sales, operations, and marketing) to ensure customer needs are met and service delivery is seamless.- Performance Metrics: Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and response times.- Continuous Improvement: Stay current on industry trends, best practices, and company updates to provide the highest level of service. Qualifications:- Education: High school diploma or equivalent; Associate's or Bachelor’s degree preferred.- Experience: Previous experience in a call center, customer service, or hospitality / country club role is a plus.- Communication Skills: Excellent verbal and written communication skills, with a focus on active listening.- Technical Skills: Proficiency in using computer systems and basic office applications (e.g., Microsoft Office).- Problem-Solving Skills: Strong analytical skills with the ability to resolve issues effectively and efficiently.- Time Management: Ability to manage time effectively, prioritize tasks, and work in a fast-paced environment.- Flexibility: Willingness to work various shifts, including evenings and/or weekends as needed. We are committed to maintaining the highest standards of service. 

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