Customer Experience Executive

4 months ago


LakesideMarblehead, United States Together Full time

**Customer Experience Executive**

* Lakeside, Cheadle SK8, UK

* Full-time

* Department: Commercial Loan Servicing

* Working Hours: Standard (09:00am-17:30pm)

* Contract type: Permanent

* Office or Field Based: Office Based (Cheadle, SK8 3GW)

**Company Description**

**Customer Care Agent**

*Salary: 21,630 with annual bonus and benefits*

We're Together, proud to be a Financial Services success story based in South Manchester. Our team of over 700 colleagues is continuing to grow, and we are delighted to be 34th in the 2018 Sunday Times Best 100 Companies to Work For.

Lending year-in, year-out for over 40 years' we've grown into one of the finance industry's best-kept secrets. We play our part to turn challenges into opportunities that make our customers' financial ambitions accessible. We understand that for our business to grow, our people must grow.

As a Customer Experience Executive you will deliver high levels of service so that customers needs are met and delivery of appropriate customer outcomes.

Through positive engagement ensuring the customers are at the heart of what we do, aiming for first time resolution and positive customer experience.

**Job Description**

**Responsibilities:**

* Present a professional image of the company to deliver positive customer experience throughout the customer journey

* Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate TCF principles

* Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes

* Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate.

* Manage vulnerable customer cases in order to ensure the most appropriate support is provided

* Identify and accurately record any complaints received from customers and achieve first time resolution

* Responsible for identifying and reporting any incidents of breaches of operational processes and policies

* Effectively communicate with customers in order to maintain relationships and provide positive customer experience

* Efficiently and accurately respond to customer written requests in order to meet their expectations within service level agreements

* Responsible for accurately updating and amending the customer account ledgers

**Qualifications**

**Skills & Experience:**

* Experience within an office based Customer Service environment

* Experience working towards telephone based KPIs

* Strong communication skills

* Excellent attention to detail

* Strong literacy and numeracy skillGood multi-tasking skills

* Flexible approach & ability to adapt to change

* Organisational skills

**Nice to have skills and experience:**

* Experience within the Financial Services industry

* Secured Lending experience

**Additional Information**

Together is a specialist lender which offers residential and commercial mortgage loans to niche market segments underserved by mainstream lenders. Together has established itself over 45 years of successful trading as a leading finance provider, thanks to its common-sense approach to lending.

We offer a range of company benefits, including 25 days holiday which can be flexed up/down, pension, life assurance, critical illness cover, health cash plan, private medical insurance, regular team/individual incentives, travel season ticket loans, Ride to Work scheme, free gym access and local bar/restaurant discounts.

**Please note that all successful applicants will be subject to a Criminal Records Bureau check, a credit check and a Fraud Prevention database check.**

**Job Location**

Customer Experience Executive

* Lakeside, Cheadle SK8, UK

* Full-time



  • Lakeside-Marblehead, United States Together Full time

    **Customer Experience Specialist** * Lakeside, Cheadle SK8 3GR, UK * Contract * Department: Commercial Loan Servicing * Working Hours: Standard (09:00am-17:30pm) * Contract type: Permanent * Office or Field Based: Office Based (Cheadle, SK8 3GW) **Company Description** **Salary: 22,000** *plus performance bonus and benefits* **We are Together** -Proud to be...


  • Lakeside-Marblehead, United States Together Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Professional to join our team at Together. As a key member of our Commercial Loan Servicing department, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key Responsibilities:Present a professional image of the...

  • Executive Chef

    4 weeks ago


    Lakeside Marblehead, United States Equity LifeStyle Properties, Inc. Full time

    At Equity LifeStyle Properties, Inc., we are seeking a skilled and dedicated Line Cook to join our team in a dynamic and fast-paced kitchen environment.Key Responsibilities:Prepare and cook a variety of dishes to meet the high standards of our guests.Clean and maintain a safe and sanitary kitchen environment.Stock and manage inventory of ingredients and...

  • Executive Chef

    2 weeks ago


    Lakeside Marblehead, United States Equity LifeStyle Properties, Inc. Full time

    At Equity LifeStyle Properties, Inc., we are seeking a skilled and dedicated Line Cook to join our culinary team. As a Line Cook, you will play a vital role in preparing and serving high-quality meals to our guests.Key Responsibilities:Prepare and cook a variety of dishes to meet the needs of our guests.Clean and maintain a safe and clean kitchen...


  • Lakeside, California, United States Together Full time

    Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team at Together, a leading financial services company based in South Manchester.As a Customer Experience Specialist, you will play a crucial role in delivering high levels of service to our customers, ensuring their needs are met and that they receive the best...


  • Lakeside, United States Together Full time

    **Customer Experience Specialist** * Lakeside, Cheadle SK8 3GR, UK * Contract * Department: Commercial Loan Servicing * Working Hours: Standard (09:00am-17:30pm) * Contract type: Permanent * Office or Field Based: Office Based (Cheadle, SK8 3GW) **Company Description** **Salary: 22,000** *plus performance bonus and benefits* **We are Together** -Proud to be...


  • Lakeside-Marblehead, United States Together Full time

    Customer Service AdvisorWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Together. As a key member of our contact centre, you will be the first point of contact for our customers, delivering exceptional service while efficiently resolving queries and identifying opportunities to provide support.About the...


  • Lakeside-Marblehead, United States Together Full time

    {"**Job Title:**" "Customer Service Advisor", "**Job Summary:**" "We are seeking a talented Customer Service Advisor to join our growing team at Together. As a key member of our contact centre, you will be the first point of contact for our customers, delivering exceptional service while efficiently resolving queries and identifying opportunities to provide...


  • Lakeside-Marblehead, United States Together Full time

    **Customer Service Advisor** * Lakeside, Cheadle SK8, UK * Full-time * Department: Customer Operations * Working Hours: Standard (09:00am-17:30pm) * Contract type: Permanent * Office or Field Based: Office Based (Cheadle, SK8 3GW) **Company Description** **Salary: Up to 25,000 per annum, plus performance bonus and benefits.** Together was established in...


  • Lakeside-Marblehead, United States Together Full time

    About TogetherTogether is a specialist lender offering a range of mortgage and secured loan products to individuals and businesses. With over 47 years of successful trading, we employ over 600 colleagues and are committed to delivering exceptional customer service.Job SummaryWe are seeking a talented Customer Service Advisor to join our growing team. As a...


  • Lakeside-Marblehead, United States Together Full time

    **Job Summary**We are seeking a highly skilled and customer-focused Customer Support Agent to join our team at Together. As a key member of our Customer Operations department, you will play a vital role in providing exceptional support to our customers, ensuring their financial needs are met and their experiences are positive.Key Responsibilities:Review and...


  • Lakeside-Marblehead, United States Together Full time

    Client Experience CoordinatorWe are seeking a dedicated individual to join our team as a Client Experience Coordinator. This role is pivotal in ensuring that our clients receive exceptional service throughout their journey with us.Location: Office BasedContract Type: PermanentCompany Overview:As a leading player in the Financial Services sector, we pride...

  • Executive Director

    7 days ago


    Marblehead, Massachusetts, United States Northbridge Companies Full time

    Executive Director Job SummaryAs Executive Director, you will set the tone and provide visionary leadership for our community. Your role encompasses the supervision of our dedicated staff, ensuring that every team member contributes positively. You'll ensure all community operations meet and exceed regulatory requirements. Through your leadership, you'll...


  • Lakeside, California, United States RDO Equipment Full time

    Job SummaryWe are seeking a highly skilled and experienced Executive Director of Operations to lead our store operations and drive business growth. The ideal candidate will have a proven track record of success in managing teams, developing business strategies, and improving operational efficiency.Key ResponsibilitiesLeadership and Management: Provide...


  • Marblehead, Massachusetts, United States Velocity Enterprises Full time

    At Velocity Enterprises, we offer a unique opportunity for high school graduates to develop their skills and take on leadership positions in retail management. Our 18-month program is designed to provide a comprehensive education in retail sales and management, with a focus on customer retention and quality assurance.Key Responsibilities:Determine the demand...


  • Lakeside-Marblehead, United States Crescent Hotels & Resorts Full time

    Position Overview: The role of a Banquet Server is essential in delivering exceptional service during events. This position is part-time and on-call, providing flexibility while ensuring that all banquet functions are executed to the highest standards.Key Responsibilities:Prepare the banquet area as directed by the Supervisor, including arranging linens,...


  • Lakeside Marblehead, United States Holcim Full time

    About the RoleWe are seeking a Mine Engineering Intern to join our Aggregate Construction Materials (ACM) division. As a Mine Engineering Intern, you will be immersed in the world of aggregates, gaining practical experience and developing key production and leadership skills.Key ResponsibilitiesHands-on Learning: Gain practical experience in operational...


  • Marblehead, Massachusetts, United States Velocity Enterprises Full time

    **About Velocity Enterprises**We're a dynamic company that values innovation and growth. Our team is passionate about delivering exceptional results and making a lasting impact.**The Opportunity**We're seeking a talented individual to join our team as a Retail Management Executive. As a key member of our team, you'll have the opportunity to develop your...


  • Lakeside Marblehead, United States Holcim Full time

    ABOUT THE ROLE As we continue to look for more sustainable ways to build, we need world-class talent to join our team. We are seeking a Mine Engineering Intern for Summer who is passionate about sustainability, driven by curiosity and keen to grow, learn, develop and thrive in our high-performance culture. This opportunity will be a 10-week, paid...

  • Executive Director

    1 week ago


    Marblehead, United States Northbridge Companies Full time

    Description Position at The Mariner Marblehead Inspiring Success, Creating Community    Executive Director Job Summary  As Executive Director, you will set the cultural tone and visionary leadership for our community. Your role encompasses the supervision of our dedicated staff, ensuring that every team member contributes positively. You'll ensure...