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Epic Systems I Analyst

1 month ago

Downers Grove, United States Duly Healthcare Full time

Responsibilities

Are you ready to challenge the expected to deliver the extraordinary? The Epic Systems Analyst I will be responsible for the collaboration/lead technical onsite assessment, troubleshooting, info gathering as needed. The Analyst will also utilize Epic print mapping for printers and workstations, test workstations and peripheral devices, using Epic software modules and executing Epic test scripts to ensure printing queues are created, printers are mapped correctly, and peripheral devices are working as expected. The Journeys and Adventures that Await I&T support of 1 to 2 Epic modules and other related applications 70% of time dedicated to daily operational support and quarterly system updates 10% of time dedicated to projects which includes supporting system enhancements/new features, enhanced workflow design, and optimization Participates in additional projects as assigned by supervisor Works effectively and efficiently as part of a team on assignments. Can work independently on some assignments. Takes direction. Collaborates with customers, vendors and other IT professionals to meet challenges and coordinate resources to achieve quality outcomes Escalates problems and concerns to supervisors Develops how-to documentation and workflows for end-users and fellow team members Provides on-call support Expected to pursue Epic certification in assigned modules within six months of hire Qualifications

The Experiences You Bring EDUCATION and / or CERTIFICATION/LICENSURE: Bachelor’s Degree from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience. EXPERIENCE: Previous experience in an IT development or healthcare operational support role Applications experience in either an application support or implementation role Healthcare experience a plus but not required PHYSICAL AND MENTAL DEMANDS: Activities involve primarily sitting for prolonged periods of time with extensive work using computer keyboard and monitor. Ability to process information and communicate data clearly and succinctly.

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