Operations & Client Services Administrator

3 days ago

Princeton, United States Parrish Consulting Services, Inc. Full time

Parrish Consulting Services is seeking a candidate for the position of Operations & Client Services Administrator. This position will require solid interpersonal communications skills, specializing in the abilities to empathize with customer issues and de-escalate troublesome situations. The position also requires strong organizational skills and demonstrated project management capabilities.

An understanding of information technology and its processes is a plus.

The ideal candidate will be able to function as a Customer Advocate to ensure:

  • Customer support requests are being managed properly and in a timely fashion.
  • Conduct Face-to-Face meetings with contract customers on a minimum semiannual frequency.
  • Conduct scheduled virtual meetings as needed with contract customers and other high-visibility non-contract customers via Teams or other virtualization platforms.
Additionally, the ideal candidate will be able to use project management skills to effectively manage preventative maintenance (PM) for all contract customers, as follows:
  • Schedule PM and assist in managing non-technical and/or light-technical requirements before, during, and following completion of preventative maintenance.
  • Manage resource requirements for necessary materials and equipment to conduct preventative maintenance. Ensure tasks are fully and properly identified, assigned, and completed.
  • Identify and obtain support documents from customers (i.e., ISP contract, subscribed telephone services, alarm systems, etc.).
The Operations & Client Services Administrator will be responsible for ensuring that on-hand equipment and material inventory is maintained and accounted for. The role will be responsible for performing other administrative and support duties as necessary.

Before we forget, there are a few requirements for the job that must be met:
  • The incumbent should have at least 1 year of previous Administrative experience along with demonstrated experience using Microsoft Office applications.
  • Must have ability to sit for extended periods of time, performing work on the computer.
  • Must be able to effectively concentrate in an office environment and handle multiple tasks when priorities shift.
  • Must be able to type 50+ wpm and have excellent written and verbal communication skills (demonstrates professional writing style for email correspondence).

We are a small company, and we work as a tight-knit team. We enjoy a relaxed, business casual work environment. Health Insurance, 401K, Paid Time Off and other benefits are available.

Now if you're interested in an exciting job to go to, then by all means, don't wait Apply to this job posting, and let us see if we are the right fit for you

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