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Service Coordinator

3 months ago

Newton, United States Haffner's Full time

Description: Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety. At Haffner's, we're more than a company – we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing 72 gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine. We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing. Our culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of "Fueled by Family," "Always do the right thing," and "Safety...In everything we do." Job Summary: The Service Coordinator is responsible for providing oversight of all service activities across all service locations. This position will develop, implement, and manage service strategies and processes, with focuses on scheduling and routing, performance metrics, service planning and output, profitability, organizational development, and workforce planning. The candidate will also assist in short-term and long-term strategic planning for the Service and Installation Department, with the goal of accommodating anticipated growth. Essential Duties: Supports the Business Support team, by using performance data, department knowledge, and direct observation to drive efficiency and accountability. Drives efficiency and accountability among the Service Support Specialists by monitoring daily office or field activity, coaching team members through difficult situations, assisting them with office workflow or technical situations, and providing guidance for basic conflict resolution. Personally, ability to perform one or more specific functions of the service department, including: customer service, scheduling and dispatch of service work, parts ordering, performing inventory, paperwork flow, and service billing. Executes other tasks and duties assigned by the Business Support Manager. Requirements: Technical Requirements: Prior fuel service operations experience. Experience with Cargas Energy fuel operations software preferred. Proficient in MS Excel, Outlook, PowerPoint, and Word, as well as web-based applications. Technical or business degree preferred. Leadership, Education & Training Requirements: Demonstrated leadership and supervisory background, with an emphasis on setting direction, coaching in a positive manner, team building, promoting safety and accountability, and achieving organizational goals. Absolute commitment to customer satisfaction, including timely issue resolution and proactive customer outreach. Concise, effective verbal and written communications skills. Ability to excel both individually and as part of a larger team. Strong skills in strategic planning, while retaining the ability to execute tactically by organizing multiple processes and prioritizing duties in a multitasking and rapidly changing work environment. Project management experience, featuring strong organizational skills, attention to detail, and accuracy. Prior operations experience is preferred, but not required. Benefits: Employee Discount on gasoline, and residential propane and oil Medical, Dental, and Vision Insurance 401K Retirement Plan with Company Match Paid Time Off Company Paid Life Insurance and Optional Life Insurance Short-Term and Long-Term Disability Critical Illness and/or Accident Insurance Compensation: Hourly Rate/Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. For the purpose of this role, the minimum opportunity is: $18.00 per hour. HOPHP %{{advertiserId}}% %%{{category}}%%