Imaging Services Coordinator

4 weeks ago


Newton, Massachusetts, United States Dana-Farber Cancer Institute Full time
Job Summary

We are seeking an Imaging Services Coordinator to join our team at Dana-Farber Cancer Institute. This role will be responsible for providing administrative support to the Imaging Support Services department, ensuring the smooth operation of our imaging services.

Key Responsibilities
  • Administrative Support: Verify complex appointment sets, acquire and enter lab orders, assemble screening forms, and maintain confidentiality of patient information.
  • Patient Experience: Deliver exceptional customer service, respond to patient needs, and de-escalate grievances.
  • Communication and Collaboration: Effectively communicate with leadership and teams, synthesize complex information, and work collaboratively to achieve shared goals.
  • Emergency Response: Recognize emergencies and respond using standard operating procedures and critical thinking skills.
  • Regulatory Compliance and Quality Improvement: Ensure compliance with DFCI policies and procedures, participate in quality improvement projects, and maintain a level of competency in operational systems.
Requirements
  • Education: Bachelor's degree preferred.
  • Experience: Prior customer service experience preferred.
  • Skills: Excellent verbal and written communication skills, ability to multi-task, and strong organizational and problem-solving skills.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.



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