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Customer Service Support I

2 months ago


Lafayette, United States Hire Talent Full time

Job Title: Customer Service Support I Job Location: Lafayette, IN Job Duration: 12 months on W2 Job Description: Profile: This role supports multiple AEX sites is part of the full quotation process and works closely with sales, pre-sales, and marketing to deliver the most optimized quotes to our customers. Essential Functions: The Quote Analyst position within AEX provides the best, most accurate, most efficient, and effective quote for each Request for Quote (RFQ) from customers, examples include but are not limited to: Respond to customer RFQs promptly by preparing and providing accurate quotes to customers. Continuous improvement for accuracy, consistency, efficiency, and clarity in the Quoting/ Estimating process and Quotemaster tools. Ability to interpret and support quoting analytics including, but not limited to, customer-specific quote trends, quote-to-order trends, and quote response time trends and translate that into useful information for the sales team (CRM). Accurate interpretation/calculation of all attributes and producibility for each RFQ including but not limited to customer part drawings, spec review, and die prints. Understanding business guidelines along with current capacities, constraints, and cost among other factors to appropriately direct business to the optimal manufacturing flow path. Provide technical assistance to Inside and Outside salespersons on producibility, manufacturing, quality, and pricing concerns. Other misc. clerical and administrative duties as required to assist the Commercial Organization in providing timely and accurate responses to all inside/outside sales personnel and customers, representing the AFE Business Unit. Essential Knowledge, Skills & Abilities: Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Service Orientation Actively looking for ways to help people. Database user interface and query software Customer service knowledge generation software; Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Persuasion Persuading others to change their minds or behavior. Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making. Social Perceptiveness Being aware of others' reactions and understanding why they react as they do. Time Management Managing one's own time and the time of others. Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operationsEducation: Basic Qualifications: High School Diploma or GED from an accredited institution. Minimum of 3 years work experience in a sales environment. This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements. Skills: Required OPERATIONS ORDERING CUSTOMER SERVICE ORIENTED TIME MANAGEMENT SALES PERSONNEL Additional PRICING ESTIMATING TRANSLATING QUOTING SALES TEAM CRM NEEDS ASSESSMENT RETAIL SALES OUTSIDE SALES PROBLEM-SOLVING USER INTERFACE TEAM LEAD CLERICAL TECHNICAL ASSISTANCE Languages: English( Speak, Read, Write ) Minimum Degree Required: Completed High School (Diploma or GED)