Customer Service Specialist
2 months ago
The Animal Shelter Customer Service Specialist position provides general support to the Walker County Animal Shelter at the direction of the Animal Shelter Director and Assistant Manager. The Shelter Customer Service Specialist will work a rotating schedule with some weekend work required.
ESSENTIAL DUTIES
Provides front desk support by answering phone calls, and, assisting visitors
Case Management and Dispatch of active Animal Control complaints
Case Management of Animal Surrender Waiting List
Case Management of animals on Stray Hold, and owner reclaim process
Manage appointments for citizens to visit the shelter
Collects payments and records them appropriately
Help maintain cleanliness throughout the Office
Filing and maintaining office records
All other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES
Organizational skills
Able to manage time effectively
Ability to type 35-40 WPM
EDUCATION AND EXPERIENCES
High School diploma or GED
At least 1 year of experience in customer service
Valid driver’s license with proof of insurance
SKILLS AND ABILITIES
Ability to organize and maintain multiple projects
Able to maintain good teamwork and collaboration
Able to clean and maintain a clean work environment
Able to follow directions
Able to communicate professionally and courteously with the general public
Able to learn municipal and state laws relating to animals
Proficiency in Keyboarding
Competency with Web applications including Microsoft Office, and Google WorkSpace
Ability to maintain confidentiality at all times
Ability to contribute positively as part of a team, helping with various tasks as required
Able to use a computer, telephon
e,
fax, and other general office equipment
LANGUAGE SKILLS:
Must be able to communicate effectively (orally and written), possess excellent presentation skills and ability to lead discussions and meetings.
MATHEMATICAL SKILLS:
Basic knowledge of math skills.
REASONING ABILITY
:
Must be able to analyze data, determine trends and apply the results. Ability to anticipate reactions from the public, elected officials, business community, and governmental agencies in order to manage various situations.
PHYSICAL DEMANDS
These physical demands are representative of the physical requirements for an employee to successfully perform the essential functions of the Walker County Animal Shelter Customer Service Specialist. Reasonable accommodation can be made to enable people with disabilities to perform the essential function of this position.
While performing the responsibilities of the job, the employee is required to be able to lift at least 45 pounds. He/She must be able to stand and squat for extended periods of time. He/She must be able to stand, sit, squat, bend and reach over his/her head. Other physical demands include but are not limited to:
Climbing and balancing on equipment, step stools, and ladders
Standing or squatting
Sitting at a desk for an extended period
Bending, twisting, pushing, and pulling while cleaning and assisting in other duties including holding animals
WORK ENVIRONMENT
While performing required duties of an Animal Shelter Customer Service Specialist, an employee can be exposed to moderate to very high noise levels. Duties will be performed at the Walker County Animal Shelter, but could include working in the kennel area or outdoors at the Animal Shelter. Environmental factors include extreme weather conditions at times. The Animal Shelter Customer Service Specialist is also exposed to different types of animals while working at the shelter, some animals could be labeled aggressive so the understanding of your surroundings and location of animals is always important. The animal shelter at times has dominating and potent smells in all work environments due to the animals it cares for.
STANDARDS FOR MEASURING PERFORMANCE
Successful development and implementation of objectives; continuous growth in service provided
Appropriate and positive interaction with staff, management, volunteers, community groups and professional associates and private citizens
Accomplishment of job functions in an effective and timely manner
Effectiveness in establishing priorities, working on multiple assignments and concurrent projects, appropriately completing assigned tasks
Exercise of sound judgment in the absence of specific guidelines
Demonstrated ability to thoroughly analyze problems; to meet demanding and changing deadlines in spite of interruptions
Compliance with established policies and procedures
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