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Customer Support Representative

2 months ago

Lafayette, Colorado, United States Vevolution Hubs Full time

Customer Service Specialist

Are you enthusiastic about plant-based nutrition and possess outstanding customer service abilities? If so, this role could be an excellent fit for you. Vevolution Hubs is a dynamic Plant-Based Protein enterprise, committed to innovation and excellence in customer care.

We are in search of a Customer Service Specialist to enhance our team. This role will involve managing customer orders, liaising with various internal departments, and ensuring prompt delivery along with precise invoicing. The Specialist will act as the primary contact for clients, addressing inquiries and resolving any issues that may arise.

Key Responsibilities:

  • Manage and process customer orders efficiently
  • Engage with customers and collaborate with the sales team
  • Address customer inquiries and resolve complaints
  • Confirm order acknowledgments
  • Document customer feedback and concerns
  • Foster positive relationships with all stakeholders

Required Qualifications:

  • Demonstrated experience in customer service
  • Professional telephone communication skills
  • Able to thrive in a fast-paced work environment
  • Excellent communication and organizational abilities
  • Proficient in Microsoft Excel and Outlook
  • Basic knowledge of SAP is a plus
  • Strong typing proficiency

We provide a competitive salary and benefits package, including health, dental, and vision insurance, paid time off, a 401(k) matching program, and a salary range of $39,000 - $50,000. The safety and well-being of our team members are paramount, and we conduct necessary background checks.

Job Type: Permanent, Full-time

Salary: US$ 39,000 - US$ 50,000 per annum

Career Level: Junior

Education Level: Bachelor degree

Categories: Customer Service Associate