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Customer Service Specialist

4 months ago

Lafayette, United States HKA Enterprises Full time

This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service. Job Requirements

Additional Preferred Qualifications:

Demonstrates excellent customer skills Possesses effective written and verbal communication and interpersonal skills Collaborates effectively in a team environment Demonstrates knowledge of Microsoft Office software Exhibits flexibility and dependability during normal work schedule and emergency storm restoration Effectively manages stressful situations One to three years of providing customer service support Proficient in Microsoft Office software Knowledgeable of Delivery Operations processes and work management and related computer applications

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