Senior Customer Success Manager

7 days ago

Atlanta, United States Tractian Full time
Customer at TRACTIAN

The Sales team is the driving factor behind revenue at Tractian. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Kraft-Heinz, John Deere, PepsiCo, and others. Tractian's Net Revenue Retention (NRR) is as big as Silicon Valley startups, such as Snowflake (158%) and Twilio (155%), which highlights the stickiness of our products. We make sure that top performers are recognized and over-beating quota.

What you'll do

As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.

Responsibilities
    • Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
    • Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;
    • Drive customer accounts growth by delivering successful ROI and relationship building;
    • Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects
Requirements
    • Business-driven mindset and customer facing experience;
    • More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
    • Experience in management of projects and small teams;
    • Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.
    • Strong analytical and problem-solving skills, with a focus on continuous improvement.
    • Bachelor's degree in Engineering or a related field.
    • Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.
    • Valid driver's license with a good standing record.
Bonus Points
    • Maintenance specific experience with usage of CBM and CMMS tools;
    • Experience in implementing Lean Manufacturing or Six Sigma methodologies

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