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Senior Customer Success Manager

2 months ago

Atlanta, United States Grundfos Full time
Would you like to solve the world's water and climate challenges while making a career in a global organization? Would you like to be a part of our Digital Solutions team and support our company's global climate targets?

Then we have a position that might interest you

What is the job about?

Grundfos is looking for a Senior Customer Success Manager to join and shape our newly established Customer Success function and lead and manage several key customers primarily in United States.

In this role, you will onboard and drive necessary change with our customers based on our solution: "Grundfos Machine Health" (GMH). This program is based on the latest in predictive maintenance technology (AI) and industry 4.0.

You will also be responsible for establishing long-term strategic relationships with customers to supportGMH revenue growth, manage key implementation activities with new customers, along with expansion projects (up/cross-selling) for existing customers and supporting the renewal process.

This role is remote and can be based anywhere in the USA.

Your main responsibilities:
  • As part of the Grundfos Machine Health (GMH) program will act as lead towards selected customers with a focus on United States customers.
  • Will ensure value delivery, realization, and overall customer success for several actively managed accounts.
  • Will be responsible for key customer lifecycle stages post-sale (not the sale); and will ensure that long-term business relationship is established.
  • Will deploy our solutions and coordinate post-sale activities together with field operations, digital sales, support, and our customer.
  • As a Gainsight user, will work and manage customers in the platform and enable us take full advantage of this new tool.
  • Will drive solutions with customers, train and educate customers in fully adopting the solutions.
  • Will monitor customer adoption and usage and take action together with the rest of the Success team and greater Grundfos organization to ensure the customer is successful.
  • Will contribute to the design and implementation of Global Customer Success Management capabilities, steer smaller number of improvement projects and processes.
Your background:
  • Technical education ideally in the fields of mechanical engineering, electrical engineering, process engineering or equivalent and minimum 5 years work experience including minimum of 2 years with customer success, account, or project management,
  • Experience with digital, IoT or a SaaS or services business,
  • Experience of working on-site and experience with machines commissioning, repair and troubleshooting would be beneficial,
  • Stakeholder management and ability to engage with local and global colleagues to assist in solving custumer problems in the best way possible,
  • Project management skills, steer improvement projects and support a data driven culture,
  • Good collaboration skills with all levels in and outside an organization,
  • Agile: ability to learn quickly and join a team where new capabilities are designed, tested and implemented as an integrated part of work.
  • Action oriented; proactively pursues challenges, motivated to produce high-quality results independently.
  • Fluent in English (verbal and written); and speaking other languages would be beneficial.
  • Domestic and international travel may be required up to 25% of the time. A valid passport will be required.
Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

What's in it for you?

Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values

In addition, your day-to-day benefits include:
  • If you'll be working from your home office, we'll make sure you are well equipped with a workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.
  • On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.
  • Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program.
  • Annual bonuses, parental support, internal well-being consultants and programs.
  • Access to the modern Grundfos Academy to pursue further both personal and professional development.
  • Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.


If this job sounds appealing, please send your rsum and cover letter in English by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.

Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.

We look forward to hearing from you.

#LI_remote

About Grundfos
Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team
We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.